American Sign Language Manager jobs in United States
info-icon
This job has closed.
company-logo

United Language Group · 1 day ago

American Sign Language Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

United Language Group is a provider of high-quality interpretation, translation, and localization services. They are seeking an American Sign Language Manager to lead and grow their Video OnDemand ASL service, ensuring reliable coverage and effective scheduling while maintaining high standards of confidentiality and support for the D/deaf and ASL communities.

InternetLanguage LearningService IndustryTranslation Service

Responsibilities

Maintain contractor/staff consistency and commitment in a highly competitive industry
Maintain operational structure and fill-rates within our 24/7 on-Demand portal, minimizing and preventing service gaps
Schedule management using proprietary portals and scheduling platforms
Oversee team activities on an individual and holistic level on DoD, WoW and MoM cadences
Manage user accesses and settings for active members on our interactive portal
Building workforce retention through relationships and incentive programs
Working alongside operations and recruitment teams to forecast future staffing
Data analytics and activity tracking to optimize scheduling and success rates
Maintains strict patient confidentiality in accordance with HIPAA, FERPA, GLBA and/or regulatory requirements or policies and standards
Participates in continuing annual educational programs by Propio
Completion of daily activity logs, shifts and other documentation
Other duties as assigned

Qualification

D/deaf culture understandingVideo communicationAdvanced computer skillsData analyticsCustomer service orientationCommunicationProblem-solvingInterpersonal skillsAttention to detail

Required

BA degree or higher
Strong foundational understanding of D/deaf culture and communities
Advanced level computer skills
Excellent resourcefulness, ownership, and attention to detail
Thrives on fast-paced problem-solving and keeps daily operation stable
Excellent English written and verbal communication (signing is a plus)
Outstanding customer service and professional behavior
Ability to manage confidential and sensitive information
Trust building and cultural respect for the D/deaf/ASL communities
Strong interpersonal skills, flexibility, and customer service orientation
Demonstrates excellent listening skills
Ability to interact, negotiate and communicate with people over video
Demonstrates ability to follow directions and contributes to problem-solving

Preferred

Candidates located in the Kansas City Metro and able to come onsite to our Overland Park, KS HQ are preferred

Company

United Language Group

twittertwittertwitter
company-logo
United Language Group is one of the largest translation and localization providers in the world.
dateFounded in 2015
location
Minneapolis, Minnesota, USA
people-size501-1000 employees
web-link
http://unitedlanguagegroup.com/

Funding

Current Stage
Late Stage
Total Funding
$1.8M
Key Investors
Centers for Medicare & Medicaid Services
2024-10-09Acquired
2024-09-17Grant· $1.8M
2016-06-06Private Equity

Leadership Team

leader-logo
Stephen Torgeson
Executive Vice President and Chief Technology Officer
linkedin

Recent News

San Antonio Business Journal
Global language firm to close SA office, cut 60 jobs
2025-01-06
GlobeNewswire
United Language Group earns recognition as a John Deere Partner-level Supplier and Hall of Fame Supplier
2024-05-24
PR Newswire
Language Services Market size to record USD 21.49 billion growth from 2023-2027, Increased emphasis on ...
2024-05-24
Company data provided by crunchbase