Flagship Specialty Partners ยท 2 days ago
Patient Service Representative
Henrico, VA, US
Full-time
Onsite
Entry Level
2+ years expFlagship Specialty Partners is a healthcare organization seeking a Patient Service Representative (PSR) to manage patient calls and appointment scheduling. The role involves ensuring efficient communication with patients and doctors while maintaining a high level of customer service and data management.
Health CareMedicalPersonal Health
Responsibilities
Supports the philosophy, goals, and objectives of the Practice
Supports, and performs according to, approved policies and procedures
Considers patient rights in performance of job duties and responsibilities
Contributes to the quality management process
Communicates effectively with patients, doctors, and co-workers
Interactions are respectful and courteous
Objectively evaluates suggestions and processes to identify opportunities to improve performance and quality of care or seeks further guidance
Communicates effectively and professionally using a translator when necessary
Communicates effectively to promote effective patient flow and avid scheduling conflicts
Be motivated by Customer Success
Manager and update patient data base
Make relevant notes from patient interactions
Identify any issues that patients might be struggling with
Identify emergent patients for scheduling and escalate priority issues
Proactive communication with patients and scheduling with the ability to go above and beyond his or her job description
Respond to emails, Line leads and route calls to appropriate resource
Provide patient call logs
Produce Call Reports and follow up on leads
Qualification
Required
High school diploma or equivalent required
Proficient in relevant computer applications and call center systems
Good keyboarding skills
Preferred
Oral and Maxillofacial surgery experience (2-3 years preferred)
Company
Flagship Specialty Partners
Flagship Specialty Partners provides oral and maxillofacial surgical services.
Founded in 2021Charlotte, North Carolina, USA
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-01-01Private Equity
Leadership Team
Jason Lockwood
President & CEO
Brooke Wilkinson, MSHA, MBA
Chief Operating Officer
Recent News
2025-07-11
Forbes
2024-04-10
Company data provided by crunchbase