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Chase · 6 hours ago

Payments- Salesforce Development Senior Product Associate

8181 Communications Pkwy Bldg A, Plano, TX, 75024, US

Full-time

Onsite

Mid, Senior Level

$86K/yr - $135K/yr

3+ years exp

Chase is one of the oldest financial institutions, offering innovative financial solutions. As a Senior Product Associate in Commercial Card, you will leverage your expertise in product development and optimization to create innovative products and improve existing offerings, collaborating closely with cross-functional teams.

BankingFinancial Services

Responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Writes the requirements, epics, and user stories to support product development

Contributes to solution discovery through product planning sessions and collaboration to identify potential solutions that address user needs and align with business goals

Collaborates with the product manager to understand, design, and develop various Salesforce functionality against stakeholder and company needs

Works with all Salesforce administrative capabilities for users, profiles, flows, validation rules, and page layouts to deliver functional needs required through stories and other agile processes

Conducts unit testing, PVT testing, and deployment activities from one Salesforce environment to another including production deployments

Conducts demos with stakeholders, product owner, and other impacted users for any new, enhanced, or existing capabilities; Creates, updates, and posts functional User Guides for users of new functionality

For bugs or defects, identify root-cause, design solutions, and implement functionality fixes to be tested, validated, and pushed to production environments

Qualification

Salesforce functionalityProduct development life cycleData analyticsAgile methodologiesJIRASalesforce Apex codingMicrosoft OfficeCommunication skillsProblem-solving aptitudeMentoring skills

Required

3+ years of experience or equivalent expertise in product management or a relevant domain area

Proficient knowledge of the product development life cycle

Experience in product life cycle activities including discovery and requirements definition

Developing knowledge of data analytics and data literacy

Demonstrate mentoring skills and problem-solving aptitude

Strong analytical and communication skills, with the ability to convey complex information in a clear and concise manner to diverse audiences

Proficiency in MS (Microsoft Suite) Office - Microsoft Word, Excel, and PowerPoint

Knowledge on Agile methodologies and practices

Experience with JIRA, SharePoint, and Confluence platforms

Developer knowledge level of the product development life cycle

3+ years experience with Salesforce flow functionality, user profiles, page layouts, developer console, object creation/updates, SOQL, all Salesforce administrative capabilities