Fraud Investigations Manager jobs in United States
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Uphold · 1 week ago

Fraud Investigations Manager

positionClearwater, FL
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date10+ years exp

Uphold is a financial technology company that believes on-chain services are the future of finance. They are seeking a highly experienced Fraud Investigations Manager to lead and oversee the day-to-day operations of their Fraud Investigations team, managing investigators and driving high-quality investigations.

BitcoinBlockchainCryptocurrencyDebit CardsFinancial ServicesFinTechTrading Platform
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Growth Opportunities

Responsibilities

Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations
Oversee day-to-day investigative workflows, case queues, and escalation management
Drive in-depth, high-quality fraud investigations across multiple products and channels
Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment
Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls
Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies
Develop and maintain investigation standards, playbooks, and quality assurance frameworks
Provide coaching, feedback, and performance management to build a high-performing investigations team
Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams
Support audits, regulatory inquiries, and internal reviews related to fraud investigations

Qualification

Fraud prevention expertiseFraud investigations leadershipAnalytical skillsFintech experienceFraud typologies knowledgeInvestigative techniquesWritten communicationVerbal communicationProblem-solving skillsTeam management

Required

10+ years of experience in fraud prevention and fraud investigations
5+ years of experience in a fraud investigations or fraud prevention leadership role
Proven experience managing and developing fraud investigation teams
Strong knowledge of fraud typologies, investigative techniques, and case management best practices
Excellent analytical, decision-making, and problem-solving skills
Strong written and verbal communication skills, with the ability to document complex investigations clearly
Comfortable working in a fast-paced, evolving regulatory and risk environment

Preferred

Experience operating in fintech, financial services, payments, or digital asset environments preferred
Experience with crypto, blockchain, or Web3-related fraud investigations
Familiarity with fraud monitoring tools, transaction monitoring systems, and case management platforms
Experience supporting regulatory exams or law enforcement requests
Data-driven mindset with experience leveraging metrics to improve investigative outcomes

Company

Uphold

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Uphold’s technology enables individuals and businesses to invest, exchange, spend and transfer currencies, commodities, equities, and more.
dateFounded in 2013
location
New York, New York, USA
people-size201-500 employees
web-link
https://uphold.com/

Funding

Current Stage
Growth Stage
Total Funding
$74.9M
Key Investors
Hard YakaVenovate
2019-01-01Series C· $50.6M
2017-01-01Seed· $2.6M
2014-12-09Series B· $16.7M

Leadership Team

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J.P. Thieriot
CEO
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Robin O'Connell
CEO, Enterprise at Uphold, Inc.
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Recent News

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Company data provided by crunchbase