The Advocates | Driggs, Bills, and Day PNW ยท 1 day ago
Intake Specialist
Spokane, WA
Full-time
Onsite
Entry, Mid Level
$25/hr - $28/hr
2+ years expThe Advocates is a growing personal injury law firm dedicated to representing victims of accidents with kindness and respect. They are seeking an Intake Specialist to engage with potential clients, understand their needs, and guide them through the onboarding process without cold-calling.
Law Practice
Responsibilities
Engage new inbound leads quickly via phone, text, and email
Manage and track prospects using lead management software
Schedule and conduct detailed phone interviews to assess case potential
Qualify potential clients, overcome objections, and guide them through onboarding
Collect evidence and open new cases in case management software
Be able to work independently to handle a high volume of calls and texts, while pivoting between tasks with ease
Qualification
Required
Minimum of 2 years in sales, customer success, account management or client onboarding
Experience in a fast-paced office environment
History of exceeding goals and metrics
Preferred
Associate's degree or higher
Professional services or B2C experience a plus
Benefits
Bonus Potential: Up to $15,000/year
Quarterly performance-based bonuses
401(k) (after 1 year employment)
100% employer paid Health, Vision, Dental (buy ups available)
Employee Assistance Program
Commuter/Metro Card Program
Company
The Advocates | Driggs, Bills, and Day PNW
An Advocate is a trusted ally in your recovery, one that protects both your physical and financial well-being.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kenneth Bills
Owner and CEO
Donilyn Hunter-Sallustio
Chief Operating Officer
Company data provided by crunchbase