Help Desk and Technical Support Specialist jobs in United States
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Morton College · 1 day ago

Help Desk and Technical Support Specialist

positionCicero, IL
timeFull-time
remoteOnsite
seniorityEntry Level
money$53K/yr - $53K/yr
date2+ years exp

Morton College is seeking a Help Desk and Technical Support Specialist to assist with Helpdesk operations and provide technical support. The specialist will answer calls, manage Helpdesk tickets, and perform tasks related to hardware and software installations.

Higher Education
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H1B Sponsor Likelynote

Responsibilities

Assists with all aspects of Helpdesk operations
Assists other technical staff in the resolution of hardware and software installations and repairs
Answers technical questions from end-users
Performs various inventory control tasks including maintenance of software licenses, hardware and Return Manufacturer’s Authorization (RMA)
In charge of fixed asset inventory control
Provides technical support and assists Multimedia Services personnel as needed
Assists in support of systems and applications used by Morton College
Assists with purchasing of equipment
Assists and instructs Student Aides with resolution of Helpdesk Tickets
Performs other duties as assigned

Qualification

Computer hardware knowledgeComputer software knowledgeCustomer service skillsInterpersonal skillsCommunication skillsLogical reasoningPunctualitySpanish languageFlexibility

Required

Two years of computer related experience; or an associate's degree in data processing or a related field experience
Knowledge of computer hardware and software
Good customer service, interpersonal and communication skills
Must be able to demonstrate the Morton College core values of compassion, fairness, respect, responsibility, tolerance and truth

Preferred

Honesty, flexibility, punctuality, and logical reasoning ability
Ability to interact well with students, faculty and staff
Able to communicate in Spanish

Company

Morton College

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Morton College is a school in Chicago.
dateFounded in 1924
location
Chicago, Illinois, USA
people-size201-500 employees
web-link
http://www.morton.edu/

H1B Sponsorship

Morton College has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Murneka Davis, MHRM
Executive Director, Human Resources/Chief Diversity Officer
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Ruben Ruiz
CIO
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Recent News

Newsfile
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2025-02-22
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