NTT DATA North America ยท 21 hours ago
Engagement Lead
Plano, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$77K/yr - $160K/yr
8+ years expNTT DATA is a leading business and technology services provider, and they are seeking an experienced Engagement Lead to manage complex client engagements. The role involves maintaining strong client relationships, overseeing project delivery, and ensuring exceptional outcomes throughout the project lifecycle.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Grow and maintain strong client relationships throughout the project lifecycle, serving as primary point of contact
Stay aligned with Business Unit strategy from opportunity identification through project completion
Maintain daily client contact and relationships, setting clear expectations and reporting on delivery progress
Serve as first point of escalation for client issues, resolving directly or escalating as needed
Manage scope discussions and negotiations with clients, alerting teams of scope changes
Manage and write change orders based on input from delivery teams
Take full responsibility for overall delivery and health of assigned projects
Lead project startup activities including demand requests, WBS creation, resource selection, finance alignment, budget tracking, and team onboarding
Lead client kick-offs and set clear project goals and expectations
Maintain RAID logs, run status reports, and continuously monitor and adjust delivery progress
Create comprehensive reports and track overall roadmap delivery progress
Provide scope estimations (in collaboration with the development team leadership cohort) and tracking
Create delivery timelines and ensure alignment across all teams
Ensure smooth day-to-day project operations and delivery processes
Manage project budgets proactively to maintain targeted margins, including WBS management and invoicing approvals
Onboard and offboard team resources, including coordination of client equipment and access
Maintain constant communication with delivery teams and stakeholders
Work with practice leads to resolve personnel and performance issues as needed
Maintain team health and morale across cross-functional teams
Qualification
Required
8+ years of experience in project/program management with demonstrated success in complex technology projects in a client services environment
5+ years of experience in client-facing roles with proven relationship management skills
Strong background in Agile methodologies and product management principles
Experience managing large, cross-functional teams in consulting, agency, or enterprise software environments
Proven track record of delivering projects on time, within budget, and to client satisfaction
Deep expertise in both Agile (Scrum, Kanban, SAFe) and Waterfall delivery methodologies
Strong understanding of software development lifecycle and modern delivery practices
Experience with project management tools (Jira, Azure DevOps, etc.)
Proficiency in budget management, resource planning, and financial tracking
Knowledge of product management principles and roadmap development
Exceptional client relationship management and communication skills
Proven ability to manage multiple stakeholder relationships simultaneously
Strong problem-solving and decision-making abilities under pressure
Experience in conflict resolution and escalation management
Ability to translate technical concepts into business value propositions
Experience with product roadmap development and prioritization
Understanding of user story creation and backlog management
Familiarity with sprint planning and Agile ceremonies
Experience with scope management and change control processes
Knowledge of KPI tracking and value measurement methodologies
Client satisfaction scores and relationship health indicators
Project delivery performance (on-time, on-budget, scope adherence)
Team engagement and productivity metrics
Product value delivery and KPI achievement
Effective scope and change management
Budget variance and margin performance
Preferred
Experience in digital transformation or innovation consulting
Certification in project management (PMP, CSM, SAFe, etc.)
Experience with Launch's target industries (Fortune 500, manufacturing, professional services)
Advanced degree in Business, Engineering, or related field
Benefits
Competitive compensation with performance-based bonuses
Comprehensive benefits package including health, dental, and vision insurance
Flexible work arrangements and professional development budget
Opportunity to work with Fortune 500 clients on cutting-edge digital products
Collaborative, innovation-focused culture with emphasis on work-life balance
Career advancement opportunities within Launch and broader NTT DATA organization
Opportunities to lead major client transformations and strategic initiatives
Cross-practice collaboration and skill development
Professional development through NTT DATA's global learning programs
Mentorship and leadership development programs
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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