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Rapid7 · 6 days ago

Renewal Account Manager, LATAM (Spanish Fluency Required)

Austin, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Rapid7 is a hybrid work environment seeking a proactive and commercially driven Renewal Account Manager to manage renewal and expansion strategies for LATAM customers. The role involves leading renewal discussions, coordinating with stakeholders, and ensuring customer satisfaction to drive retention and growth.

AnalyticsCyber SecurityEnterprise SoftwareNetwork SecurityRisk Management

Responsibilities

Independently manage renewal motions for a defined portfolio of existing customers in Latin America (LATAM)

Build and maintain relationships with key decision-makers, procurement, and channel partners

Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts

Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives

Own the full renewal lifecycle for assigned accounts, from outreach to contract completion

Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration

Negotiate renewal terms that balance customer outcomes with company goals

Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams

Serve as the primary commercial point of contact for renewals pricing and term negotiations

Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles

Maintain strong working relationships with internal account teams and customer stakeholders

Identify and qualify upsell and cross-sell opportunities within assigned accounts

Partner with Sales and Customer Success to develop account strategies that drive expansion and retention

Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction

Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools

Analyze renewal data to identify trends, risk indicators, and process improvement opportunities

Support the development of renewal playbooks, best practices, and enablement content for team use

Collaborate with leadership to refine renewal playbooks & best practices

Provide training, peer mentorship, or feedback to newer team members

Participate in special projects or initiatives to improve renewal workflows and customer retention processes

Qualification

SaaS renewals experienceSpanish fluencyNegotiation skillsSalesforce proficiencyAnalytical mindsetCommercial acumenOrganizedProactiveCybersecurity experienceCommunicationCollaborative