Stratford Solutions Inc. · 8 hours ago
SENIOR SUPPORT ENGINEER
United States
Contract
Remote
Senior Level, Lead/Staff
$70/hr - $80/hr
8+ years expStratford Solutions Inc. is seeking a Senior Support Engineer to provide technical expertise and troubleshooting assistance. The role involves collaborating with the development team, resolving complex technical issues, and ensuring the successful delivery of a citywide business diversity software solution.
ConsultingIndustrialInformation Technology
Hiring Manager
Ellie Reda
Responsibilities
Ensure successful technology delivery and reliability of citywide MWBE Business Diversity Software solution
Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance
Analyze and resolve complex technical issues that may arise during development, testing, and deployment
Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions
Document technical processes and procedures
Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks
Provide ongoing technical support to the development team and stakeholders
Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate
Be hands-on as needed writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc
Ensure adherence to legal, technological, and operational standards throughout the project
Troubleshoot complex technical issues and ensure system stability
Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks
Work closely with OTI's Cyber Command unit to ensure security compliance throughout the development lifecycle
Qualification
Required
Bachelor's degree in computer science or a related field
Minimum of 8 years of experience in software development, technical architecture, and technical leadership
Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW)
Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go)
Strong understanding of Cloud-based architecture, with hands-on experience using Azure, or AWS
Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred)
Strong analytical, troubleshooting, and problem-solving skills
Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA)
Demonstrated experience build automated build pipelines
Excellent verbal and written communication skills
Ability to build and maintain effective working relationships with all stakeholders
Strong interpersonal skills
Ability to plan, organize, and manage multiple projects simultaneously
Ability to work independently and as part of a team
Preferred
Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred)
Knowledge of B2GNOW software or like solution
Company
Stratford Solutions Inc.
Entrepreneurs who foster creative solutions. Stratford Solutions Inc - Deliver the best talent with the highest level of customer service.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ellie Reda
CEO / Founder
Company data provided by crunchbase