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Chase · 15 hours ago

Content Designer, Senior Associate - Employee Tools

4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US

Full-time

Onsite

Mid Level

$104K/yr - $145K/yr

3+ years exp

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers. As a Content Design Senior Associate in the Employee Experience Team, you will shape customer experiences through content and collaborate with cross-functional teams to ensure narrative consistency across products and services.

BankingFinancial Services

Responsibilities

Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives

Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience

Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement

Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences

Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Qualification

Content design experienceContent architectureAccessibility guidelinesIterative design techniquesTechnical literacyPortfolio demonstrationAdaptive learnerCommunication skills