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Employers Council · 2 days ago

Office Coordinator - Loveland Office

Loveland, CO

Full-time

Onsite

Entry Level

$27.21/hr - $27.21/hr

1+ years exp

Employers Council is seeking an Office Coordinator to join their team. The Office Coordinator will provide support to the Loveland, Colorado team by performing a variety of administrative tasks to ensure effective workflow and assist the Membership team with various projects and member interactions.

Employee BenefitsEmploymentHuman Resources

Work & Life Balance

Responsibilities

Conduct general administrative responsibilities to include greeting members, preparing office for in-person events, taking accurate messages, and directing member inquiries to proper personnel in a professional and timely manner

Use professional communication etiquette to respond in a timely manner to customer queries via inbound phone calls, emails, chat applications and other channels balancing efficiency with compassion

Prepare and maintain folders/files, on-line member files (ShareNet), vendor files, office files, and resource materials

Mange and participate in identifying member usage patterns, low utilization of hours, or recent changes to business that could indicate potential opportunities for use of Employers Council services or cancellation of membership

Gather and compile data on staff productivity

Communicate and coordinate with outside vendors

Be familiar and stay current with all Employers Council member services, pay-as-you-go services, internet services, and internal Employers Council operations to be able to relay information to members or potential members as needed

Be present to open and close offices on an as-needed basis (in person training, events, etc.), including checking mail, with a strong emphasis on timeliness

Support office management functions, set up and maintain physical and electronic files, receive/refer inbound calls, and maintain and order office supplies

Monitor phone coverage and notify the Director if staffing levels should fall to levels that impact ability to provide service

Provide technical support for training classes on assigned topics via in-classroom and e-Learning settings (i.e., Zoom, MS Office Teams, etc.)

Provide support to the Director and Membership Experience team when needed

Provide support to leadership in planning and administering budgets for equipment, supplies, and events

Proactively provide other administrative duties as needed or requested

Qualification

MS Office SuiteVideo ConferencingOrganizational SoftwareCustomer ServiceTime ManagementProblem SolvingEffective CommunicationAttention to Detail

Required

1 – 3 years of proven, demonstrated administrative support experience in a professional environment

Proficiency in the MS Office suite (Word, Outlook, Excel, PowerPoint, OneDrive). A solid aptitude with video and Web conferencing applications (Zoom, Ring Central, Microsoft Teams, OneNote, etc.) is required

Ability to learn and become proficient in organizational software systems including document management, accounting, and client relationship management

Solid time management, proficient organizational skills and the ability to multi-task is essential. Great diligence with the capacity to solve problems, provide decisive judgement and the ability to work with minimal supervision will be required

Effective problem solving and conflict resolution skills

Ability to communicate effectively orally and in writing

Ability to be punctual and manage time effectively

Ability to provide timely and accurate follow-through on projects, member or staff requests

Ability to maintain professional manners and positive interactions with members, staff, and visitors

Attention to detail, customer focused and answers the telephone promptly

A passion for providing top notch customer service and supporting members

Must reside in Colorado within commuting distance of the Loveland office

Regular and reliable attendance is required