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Veritext Legal Solutions · 1 week ago

Client Scheduling Representative

Mount Pleasant, SC, US

Full-time

Hybrid

New Grad, Entry Level

$17.81/hr - $20/hr

Veritext Legal Solutions is a leader in technology-enabled court reporting services and litigation support. As a Client Scheduling Representative, you will be responsible for scheduling meetings and depositions, responding to client inquiries, and ensuring a high level of service to meet client needs.

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Responsibilities

Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner

Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information

Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs

Confirm assignments for the next business day

Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable

Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary

Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met

Resolve issues and escalate as needed to ensure prompt and accurate resolution

Qualification

Client SchedulingCustomer ServiceProprietary SoftwareInterpersonal SkillsMulti-taskingWritten CommunicationVerbal CommunicationDetail OrientedOrganizational Skills

Required

Customer service oriented with strong interpersonal skills

Dedicated professional with the ability to respond to requests promptly and accurately

Must possess excellent written and verbal communication skills

Must be detail oriented, organized and be able to multi-task

Benefits

Comprehensive medical, dental and vision insurance

Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)

Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

Matched 401(k) to help you save for your future

Pet insurance to help your pet(s) live a long and happy life

Flexible Spending Accounts (healthcare, dependent care, transit & parking)

Company-paid life insurance as well as short-term and long-term disability insurance

Learning and development opportunities to advance both personally and professionally

Veritext Summer Camp – a fun-filled culture building and learning experience

Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!