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(USTA) United States Tennis Association · 10 hours ago

Undergraduate Intern Summer 2026 - Customer Care

Orlando, FL

Internship

Hybrid

Intern

$16/hr - $16/hr

Start in 2026 Summer

The United States Tennis Association (USTA) is the national governing body for the sport of tennis, dedicated to promoting and developing tennis for all levels in the United States. The role involves supporting the Enterprise Customer Care team by responding to customer inquiries, maintaining resources, analyzing interactions, and collaborating on enhancements to customer experience.

Event PromotionSportsTennis

Responsibilities

Respond to customer inquiries via chat, phone, and email, providing timely, accurate, and professional support

Maintain and update customer care resources, including FAQs, troubleshooting guides, and user tutorials

Analyze customer interactions to identify trends, common issues, and opportunities for improvement

Collaborate with team members to develop new support materials and enhance existing resources based on customer feedback

Manage customer service tickets, track follow-up communication, and help ensure customer satisfaction

Participate in team meetings and brainstorming sessions to identify enhancements to the overall customer experience

Qualification

Customer service experienceGoogle Suite proficiencyAnalytical skillsContent creationCommunicatorCollaborativeProblem-solvingOrganizational skills

Required

Strong written and verbal communicator with a clear, professional tone

Customer-service minded, with an interest in understanding user needs and improving support experiences

Analytical and detail-oriented, with the ability to conduct research and interpret data

Proficient in Google Suite (Docs, Sheets, Slides); familiarity with CRM or customer service tools is a plus

Collaborative, easy to work with, and eager to learn

Motivated, adaptable, and comfortable working in a fast-paced environment

Strong problem-solver capable of resolving issues efficiently and independently

Organized, with the ability to manage multiple tasks and maintain attention to detail

Preferred

Experience in customer service or support roles (online or in-person)

Experience creating content such as help articles, guides, or FAQs

Strong organizational and prioritization skills

Benefits

Weekly professional development workshops.

Participation in a group project which will be presented to staff at the end of the program.

Opportunity to have your resume reviewed by one of our recruiters.

Ability to participate in company activities, including our 7 Business Resource Groups.

And more!

Company

(USTA) United States Tennis Association

The United States Tennis Association (USTA) is the national governing body for the sport of tennis and the recognized leader in promoting and developing the sport’s growth at every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Founded in 1881