Broadcom · 1 month ago
Vice President, Global Customer Experience; Services & Support - Mainframe Software Division
USA-PA Pittsburgh Holiday Drive
Full-time
Hybrid
Director/Executive
$250K/yr - $300K/yrBroadcom is seeking a dynamic Vice President of Services and Support to lead their global customer success, professional services, and technical support functions within the software division. The role involves shaping the vision for delivering world-class customer experiences and managing a high-performing services organization to ensure customer satisfaction and retention.
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Responsibilities
Define and execute the services and support strategy for our software division
Manage a global organization spanning customer support, professional services, and customer success
Ensure customers achieve measurable value through proactive services and responsive support
Expand digital and self-service support models while maintaining personal, high-touch service for strategic accounts
Work cross-functionally with sales, product, and engineering to align services with customer and business needs
Manage P&L for services and support, scaling operations globally while ensuring operational excellence
Qualification
Required
Proven experience leading services, customer success, or support organizations in a SaaS or enterprise software environment
A track record of building and scaling global teams while maintaining service excellence
Strong executive presence with the ability to engage directly with C-level customers and partners
Data-driven leadership — using KPIs and customer metrics to improve outcomes
A collaborative, customer-first mindset combined with strong business acumen
Benefits
Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave and vacation time
Paid Family Leave and other leaves of absence
Company
Broadcom
Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.
Founded in 1991
10001+ employees
H1B Sponsorship
Broadcom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (92)
2024 (77)
2023 (79)
2022 (112)
2021 (110)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-31Post Ipo Equity
2015-05-28Acquired
1998-04-17IPO
Leadership Team
Greg Singh
CTO for APJ, Enterprise Security Group
Kirsten Spears
CFO and CAO, Broadcom
Recent News
The Motley Fool
2026-01-13
2026-01-11
Company data provided by crunchbase