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Veritext Legal Solutions · 6 hours ago

Client Services Representative

Mineola, NY, US

Full-time

Hybrid

Entry Level

2+ years exp

Veritext Legal Solutions is a global leader in technology-enabled court reporting services and litigation support solutions. The Client Services Representative will be responsible for ensuring a seamless legal process by managing transcript delivery, troubleshooting issues, and maintaining strong relationships with clients and vendors.

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Responsibilities

Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team

Respond to all client requests received via email and/or phone queue timely

Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution

Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders

Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

Qualification

Client-centric mindsetOrganizational skillsProprietary softwareCourt reporting familiarityProblem-solvingAttention to detailCommunication skillsAdaptability

Required

Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care

Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette

Bold thinker – you thrive under pressure and love to solve tough problems in creative ways

A proactive mindset – you anticipate needs before they arise and if there's a problem, you're already solving it

Confident juggling timelines, priorities, and multiple clients at once with grace

Adaptable, open to ongoing change and collaboration

A laser-sharp eye for detail and strong organizational skills

Comfort with technology, including proprietary software

2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus

Benefits

Comprehensive medical, dental and vision insurance

Company-paid life insurance

Short-term and long-term disability insurance

Paid Parental Leave

Tuition reimbursement

Matched 401(k)

Earned wage access

Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth

Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity