Signet Jewelers.LA ยท 18 hours ago
Customer Success Director
United States
Full-time
Remote
Director/ExecutiveSignet Jewelers is seeking a Customer Success Director for a full-time remote role. The primary responsibilities include ensuring customer satisfaction, improving retention through effective relationship management, and leading a team to enhance the customer experience.
Information Technology & Services
Responsibilities
Ensuring customer satisfaction by identifying and addressing their needs
Improving customer retention through effective relationship management
Overseeing client accounts to ensure excellent service delivery
Leading and developing a team dedicated to enhancing customer experience and achieving company goals
Collaboration with cross-functional teams
Qualification
Required
Strong skills in Customer Satisfaction, Customer Retention, and Customer Experience management
Proficiency in Account Management and building relationships with clients
Proven ability in Team Leadership to guide and support a high-performing team
Strategic thinking and problem-solving skills to create innovative solutions
Exceptional communication, interpersonal, and organizational skills
Proficiency in utilizing customer relationship management (CRM) tools
Previous experience in a leadership role dealing with customer-focused operations
Bachelor's degree in Business Administration, Marketing, or a related field; advanced degree is a plus
Company
Signet Jewelers.LA
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase