USAJOBS · 14 hours ago
IT Systems and Network Administrator
Memphis, Tennessee, USA
Full-time
Onsite
Entry, Mid Level
$59K/yr - $89K/yr
2+ years expThe U.S. Bankruptcy Court is responsible for handling bankruptcy cases and is seeking an IT Systems and Network Administrator. This position involves workstation and server administration, providing end-user support, maintaining systems and applications, troubleshooting issues, and ensuring computer security.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Recommend, install, configure, and provide technical support for complex, operations-specific national applications, including developing new features. Maintain the version applicability and local functionality of user applications, such as Microsoft Windows, Microsoft Office, and Adobe Acrobat. Provide technical support and oversee maintenance of telephone systems, courtroom technology, and audio/visual systems, as required
Determine and recommend the computer software or hardware required to install new systems or applications, or to alter existing systems/applications. Diagnose hardware and custom off-the-shelf software problems and replace defective components or implement software fixes
Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy computing system failures, both hardware and software
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, and all configurations. Determine hardware and/or software requirements and recommend changes to improve systems and configurations
Determine upgrade schedules and software standards for personal computers and other systems. Develop upgrade procedures and plan for future growth
Conduct vulnerability assessments and implement mitigation strategies; apply patches and security updates across systems and network devices
Maintain, install, and update desktop computers, including evaluating new products and analyzing software compatibility. Maintain automated management systems for imaging, software updates, and patch management
Maintain computer security resources on all workstations, including anti-virus and firewall systems. Assist with server security systems, as required
Maintain computer and printer inventory, and software licenses
Assist with network systems, including file server and user account administration, backup management, disaster recovery, and connectivity problem-solving. Perform system start-up and shut-down procedures
Prepare clear, effective written instructions for users and IT staff. Train users to work with computer systems and programs. Prepare reports and memoranda regarding complex automation issues with a focus on the reader
Perform other duties as assigned
Qualification
Required
Applicants must be a high school graduate (or equivalent) and have experience in Information Technology
Applicant must have one-year of specialized experience, which is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation
The incumbent should have a good knowledge of computer processes and hardware/software capabilities
Broad knowledge of the work processing software and other software applications used by the court
Knowledge of custom off-the-shelf hardware and software programs
Ability to implement, operate, and document information technology systems, considering both hardware and software
Skill in performing software and hardware installation, maintenance, and troubleshooting
Skill in training others in relevant hardware and software programs
Ability to respond to anti-virus and other security concerns on the desktop
Self-motivated
Possess strong interpersonal skills
Ability to work well in a team environment
Ability to consistently demonstrate sound ethics and judgment
Take on new duties with a positive and creative attitude
A consistent past employment record
Ability to think through, analyze, and interpret written communications
Ability to multi-task and prioritize tasks and work assignments
Ability to communicate technical information effectively (orally and in writing) to end users in a manner they can understand
Provide excellent customer service
Ability to research and resolve difficulties while complying with regulations, rules, and procedures
Demonstrated experience in information technology
Strong organizational skills and attention to detail
A professional demeanor and appearance appropriate for a professional environment
To qualify for the CL-27, the candidate must also possess a minimum of two years of specialized experience
To qualify for the CL-28, the candidate must also possess a minimum of three years of specialized experience
Preferred
Comp TIA Network+ or Security+ and Microsoft Modern Desktop Administrator Associate certifications are preferred
High school diploma, associate or bachelor's degree preferred
Benefits
Paid vacation and sick leave
10 paid holidays
Retirement benefits
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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