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Mediacom Communications · 12 hours ago

Internet Technical Support Representative I

West Des Moines, IA

Full-time

Hybrid

Entry Level

$15/hr - $16.75/hr

1+ years exp

Mediacom Communications Corporation is a leading provider of internet and communication services across the United States. They are seeking an Internet Technical Support Representative I to assist customers with technical service-related problems and provide exceptional customer support in a call center environment.

ContentDigital MediaInternetNewsTelecommunications

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality

Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues

Schedule on-site service calls when necessary

Multitasking – ability to talk, type, read and listen

Meet or exceed attendance expectations

Meet or exceed sales goals

Enter Sales, upgrade, or service changes quickly and accurately

Adherence to schedule

Ability to adapt in a fast paced always changing environment

Qualification

Technical support experienceCustomer service skillsInternet software knowledgeProblem solving skillsMicrosoft Office experienceTyping speed 30+ WPMEffective communicationOrganizational skills

Required

High School Diploma or equivalent required

1 year+ of prior customer service or technical support experience

Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms)

Basic understanding of internet, networking, and email protocols

Strong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers

Effective verbal and written communication skills

Ability to type 30+ WPM

Shift Flexibility: able to work evenings, weekends, holidays, overtime

Strong problem solving or organizational skills

Understanding of basic accounting mathematics

Preferred

2-year degree preferred

cable industry experience preferred

Previous experience in an inbound call center environment preferred

Knowledge of common consumer internet software including various browsers and email platforms preferred

Microsoft Office experience a plus

Benefits

$1000 Sign-On Bonus!

Company Provided Equipment!

Hybrid schedule! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.

Health, vision, and dental insurance!

Paid vacation, holidays and flex paid time off!

401K with generous company match!

Pay increases through self-guided training!

Monthly commission potential!

Shift differential pay increase for evening shifts!

Bi-weekly performance bonus opportunity!

Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!

Education Enrichment up to $5,000 per year for qualified employees!

Employee Wellness Program!

Company

Mediacom Communications

Glassdoor3.9

Mediacom Communications Corporation operates as a cable television company in the United States.

Founded in 1995

Middletown, New York, USA

1001-5000 employees

http://mediacomcable.com

H1B Sponsorship

Mediacom Communications has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)