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Providence · 7 hours ago

Service Engineer I IS, Incident Command Center

Redmond, WA, United States

Full-time

Onsite

Entry Level

$44.35/hr - $68.86/hr

1+ years exp

Providence is a comprehensive health care organization dedicated to patient-focused care. As a Service Engineer I, you will design and maintain reliable services that support caregivers, optimize service delivery systems, and ensure compliance with operational standards.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Serve as Incident Commander for major incidents, leading real-time response, coordination, and communication across technical and business teams

Direct incident bridges, ensuring timely escalation, stakeholder updates, and clear action assignment to restore service quickly

Drive root cause analysis, document incident timelines, and ensure permanent corrective actions are identified and tracked

Maintain readiness for rapid response, including participation in on-call rotations and disaster recovery drills

Continuously improve incident management processes, playbooks, and reporting to enhance organizational resilience

Support service reliability through proactive monitoring, trend analysis, and process improvements

Collaborate with engineering teams to implement automation and reporting solutions that support incident management

Ensure compliance with organizational standards and contribute to operational excellence initiatives

Qualification

Incident ManagementAutomationITIL FrameworkHealthcare ExperienceNetwork Operations CenterCommunication SkillsLeadership Skills

Required

Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience

1 or more years of related experience

Experience in automation, specifically related to deployment, recovery, or other manual processes

Preferred

Experience in a Healthcare environment

1 or more years of experience in a Network Operations Center or Incident Command Center

Proven expertise in major incident management or command center operations

Strong communication and leadership skills, especially under pressure

Hands-on experience with the ITIL framework, including Incident, Problem, and Change Management

Benefits

401(k) Savings Plan with employer matching

Health care benefits (medical, dental, vision)

Life insurance

Disability insurance

Time off benefits (paid parental leave, vacations, holidays, health issues)

Voluntary benefits

Well-being resources

Company

Providence

Glassdoor3.6

Every day, 119,000 compassionate caregivers serve patients and communities through Providence St.

Founded in 2016

10001+ employees

http://www.providence.org

H1B Sponsorship

Providence has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)