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Founders Federal Credit Union · 17 hours ago

Infrastructure Engineer

Lancaster, SC, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Founders Federal Credit Union is dedicated to helping members achieve their financial goals through innovative services and a strong commitment to quality service. They are seeking an Infrastructure Engineer to manage and optimize their enterprise infrastructure, ensuring reliability, security, and support for IT initiatives.

Financial Services

Responsibilities

Implement, configure, support and maintain enterprise servers, data storage appliances, data protection products, virtualization platforms and fiber channel zoning equipment, to ensure operational efficiency and security standards are achieved

Maintain hands-on knowledge of Dell Enterprise product lines, specifically around storage arrays, virtual server and backup/recovery environments

Management of Dell Software License Central, including activation of entitlements, viewing activation certificates, reviewing TLA/VSLA reports and downloading binaries

Review, update and maintain backup policies, vaulting, and encryption, while developing BCP/BIA recovery programs to optimize the RPO/RTO requirements of the enterprise systems

Ensure RTA and BCP/BIA testing is completed in areas of system ownership. Assist system owners when required to perform their testing on new and existing systems

Develop and manage the backup and recovery environments at each data center, maintaining software/hardware maintenance and upgrades, to ensure the validity and protection of backup data

Administration and operations of daily backups and system health alerts

Maintain enterprise infrastructure performance goals through monitoring and analysis, to proactively identify and address potential issues, before they impact business operations to ensure high availability and minimizing downtime

Manage and maintain patch management processes and ongoing vulnerability remediation

Manage and maintain firmware on hardware supporting the virtual server and backup/recovery environments

Responsible for adhering to change management processes, incident response, and testing methodologies, for modifications to systems and/or software. This includes anticipating, mitigating, identifying, responding to, troubleshooting and resolving issues with the systems and/or software

Develop and maintain detailed documentation related to new and existing enterprise infrastructure products and systems; including data flow maps, data protection systems and topology diagrams

Provide test plans and support for infrastructure and application development projects

Design, plan, coordinate and execute technology disaster recovery test/exercise with recovery teams

Define, identify, and document Recovery Time Objectives, Recovery Point Objectives, and resource requirements needed in the event of a technical or business outage

Work with system owners to secure their servers and develop backout plans for system changes

Report quarterly to the Board of Directors on the status of disaster recovery program including recovery testing, disaster recovery exercises and tabletop discussions

Ensure the security of enterprise infrastructure systems, networks, and data, through proper use of security controls and protocols

Manage change control procedures associated with internal ticketing system and external vendor’s ticketing system, to resolution. Ensuring that tickets are kept up-to-date and documented

Track and manage software/hardware inventory, maintenance schedules and license renewals for third party products

Work with third-party vendors on infrastructure design, implementation and troubleshooting; including hardware installations and replacements, in multiple data center locations

Participate in security assessments, disaster recovery testing, vulnerability scans, and remediations; respond to and mitigate security incidents effectively

Work closely with other IT team members, to ensure department strategies align with organizational goals and requirements

Work with IT project managers to meet project goals and initiatives

Maintain a knowledge and understanding of the roles and responsibilities of the Incident Response teams, as defined in the Incident Response Plan

Follow the asset management lifecycle process and procedures to support the efforts in maintaining an accurate and efficient configuration management inventory

Ensure compliance with applicable statutes & regulations including, but not limited to, BSA & GLBA, FFIEC, COBIT, Sarbanes-Oxley and ISO standards

Provide infrastructure support and maintenance for FIT customers

Participate in on-call rotation duties for IT infrastructure related alerts

Perform all other duties as assigned

Qualification

Enterprise infrastructure productsBackupRecovery systemsSystem securityMonitoringServer managementVirtualized environmentsDell Storage TechnologiesITIL best practicesCommunication skillsTeam collaboration

Required

A bachelor's degree in a technical field or a minimum of 5 years of IT work experience in systems administration

Knowledge of enterprise infrastructure products, along with a solid understanding of enterprise system security and monitoring

Must have proficiency in server management and strong physical computer knowledge

An understanding of virtualized server environments, virtualized storage and backup/recovery systems

Demonstrated ability to work as part of a team, deal effectively with others, coordinate multiple activities, research, problem solve, and prioritize conflicting demands, to assist with the department's expected benchmarks and goals

Preferred

Proficiency in system management, back-office processes and an understanding of ITIL Incident, Problem, Change Management Processes and best practices

A working knowledge of the following systems: Microsoft 365 Enterprise Suite, Microsoft 2022, Server 2022, Dell Storage Technologies (Data Domain, PowerProtect, PowerStore, PowerScale, PowerFlex, PowerVault, Metro Node, etc.), Cisco Infrastructure Equipment, LAN/WAN, IPSEC, SSL, TLS, VPN, VMWare vSphere 8, VOIP, and EMC