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Citizens · 1 day ago

Fraud Detection Sr Specialist - OLB

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Hybrid

Mid, Senior Level

1+ years exp

Citizens is a financial services company dedicated to protecting customers and maintaining service integrity. The Fraud Detection Sr. Specialist will be responsible for analyzing account activity for potential fraud, taking appropriate actions, and ensuring compliance with regulatory guidelines.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Take inbound Online Banking Fraud Detection calls

Perform moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities

Review accounts for fraudulent activity and take appropriate actions per department procedures

Meet internal SLAs, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results

Interactions with external customers, department colleagues and internal/external business partners

Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction

Qualification

Fraud investigationsAnalytical skillsCustomer experience skillsMulti-taskingMonitoring account activityLearn quicklyIdentifying fraud trendsCommunication skillsOrganizational skills

Required

High school degree or equivalent, required

1 year of Fraud investigations experience

Strong organized, technical, and analytical skills

Ability to multi-task and to function efficiently in a high volume, fast-paced, deadline-oriented environment

Ability to learn and apply new concepts quickly

Excellent communication and customer experience skills (written and verbal)

Ability to identify fraud trends and enhanced account reviews

Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity

Preferred

Associate degree, preferred

3+ years of Banking, Professional experience in analysis and/or financial services industry. Online banking experience preferred

Maintain knowledge of the bank's products, services, customers and geographic locations, and the potential fraud risks associated with those activities

Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees