ElevenLabs · 1 day ago
Technical Customer Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expElevenLabs is a research and product company defining the frontier of audio AI. As a Technical Customer Support Specialist, you will ensure exceptional support for B2B and enterprise clients, quickly resolving technical issues and fostering strong client relationships.
Artificial Intelligence (AI)Content CreatorsDeveloper APIsFoundational AIGenerative AI
Responsibilities
Excellent Customer Support: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy
Technical Troubleshooting: Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems
Documentation & Knowledge Base Management: Continuously update and improve support documentation and help center articles. Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements
Collaborative Support: Work closely with the product and engineering teams to relay customer needs and suggest enhancements. Foster strong relationships with enterprise clients to support their ongoing success with our products
Qualification
Required
2-3 Years in Technical Customer Support: Proven experience in a SaaS environment or a high-growth technology company with B2B/enterprise experience
Technical Troubleshooting: Expertise in resolving issues related to APIs, browser errors, and other technical integrations
Experience with GCP and code: Well-established experience and proficiency using several industry-standard tools, especially previous experience using tools such as the GCP suite, BigQuery, Firestore/Firebase, and an understanding of GoogleSQL/SQL. Proficiency in reading and troubleshooting code is a big plus, primarily in Python, but also preferably in a few others, such as JavaScript, Node.js, and React
Detail-Oriented: Meticulous attention to detail with a focus on delivering high-quality support
Autonomous: Ability to work independently, manage your time effectively, and execute tasks without constant supervision
Communication: Strong verbal and written communication skills, allowing for clear and effective interactions with clients and internal teams
Passionate: Enthusiastic about customer support, AI, audio, and making content universally accessible to everyone
Driven: Strong work ethic with a commitment to excellence and continuous improvement
Collaborative: Enjoy working with a diverse, international team in all time zones and supporting colleagues to achieve shared goals
Adaptable: Comfortable navigating the challenges of a fast-growing startup and adapting to evolving priorities
Preferred
Startup Experience: Prior experience working in a startup with international, remote teams is highly valued
AI and Technology Enthusiast: A genuine interest in AI advancements and audio technology
ElevenLabs User: Bonus points if you are already familiar with and use ElevenLabs products!
Benefits
Annual discretionary stipend
Annual discretionary stipend to meet up with colleagues each year
Annual company offsite
Monthly co-working stipend
Company
ElevenLabs
ElevenLabs is an AI company that offers tools for speech synthesis, voice cloning, dubbing, and audio generation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$281MKey Investors
Matthew McConaugheyNVIDIADisney Accelerator
2025-11-11Undisclosed
2025-09-23Corporate Round
2025-01-24Series C· $180M
Leadership Team
Mati Staniszewski
Co-Founder
Piotr Dabkowski
Co-Founder
Recent News
Company data provided by crunchbase