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JLL · 2 weeks ago

Workplace Services Coordinator

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$57K/yr - $63K/yr

2+ years exp

JLL is a leading global provider of real estate and investment management services. The Workplace Services Coordinator is responsible for delivering exceptional client experiences through proactive communication and high touch service within a select portfolio of properties.

CommercialReal Estate

No H1B

Responsibilities

Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio

Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio

Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees

Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations

Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic

Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed

Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy

Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives

Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives

Strive to continually improve Experience Service performance

Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams

Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations

Visibly engaged and well known in the workplace; onsite 5 days a week

Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client

Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests

Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.)

Assistance and flexibility with client events and catering as needed to ensure flawless delivery

Assists with third party vendor relationships and service partners to provide maximum service delivery

Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to client’s operations occur

Provide operational excellence through administrative support as well as work order management

Qualification

Customer serviceHospitalityFacility managementBuilding operationsGoogle SuiteMicrosoft OfficeInterpersonal skillsOrganizational skillsProblem solvingTime management

Required

2-3 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate

Exceptional customer service skills and professionalism with a passion for hospitality

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service

Excellent verbal and written communication skills with the ability to communicate professionally

Excellent organizational skills and process management

Ability to problem solve and develop process enhancements

Ability to work independently – strong prioritization and time management skills

Ability to work with diverse teams – lead by example; respectful, cooperative, accountable

Ability to manage multiple priorities and deliver results in a fast-paced environment

Ability to quickly adapt to new devices, technology, and applications

Adhere to the appearance policy

Proficient in the Google Suite of Office Tools

Proficient in Microsoft Office Suite