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Chase · 1 day ago

Senior Events Planner

270 Park Ave, New York, NY, 10017, US

Full-time

Onsite

Mid, Senior Level

$84K/yr - $120K/yr

5+ years exp

JPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions to clients. The Senior Events Planner will oversee the coordination of logistics for meetings and events in the firm's Client Center, ensuring service excellence and operational effectiveness.

BankingFinancial Services

Responsibilities

Oversee meetings and events, collaborating with teams to exceed client expectations

Provide personalized customer service to all clients and employees

Address client challenges with effective solutions for a positive experience

Maintain a collaborative and team-oriented attitude and lead by example

Assist with staff coverage and daily projects

Participate in operations meetings and reviews, providing feedback and direction

Execute pre and post conference calls / meetings to manage details

Ensure optimal space usage to achieve goals

Conduct staff reviews and identify training needs

Cover reception desk functions, including calls and emails as needed

Master the EMS system for reservation and reporting

Qualification

Event PlanningLuxury Hospitality ExperienceCustomer ServiceMicrosoft Office ProficiencyAudio-Visual Systems KnowledgeTeam ManagementMultitaskingTactDiplomacyEMS Booking System KnowledgeInterpersonal SkillsCommunication SkillsOrganizational SkillsFlexibility

Required

5+ years' experience in Luxury Hospitality Industry, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills

Excellent interpersonal and communication skills, with the ability to engage with clients and employees professionally and warmly

Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy

Highly organized with the ability to multitask and prioritize tasks effectively

Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs

Working knowledge of audio-visual systems; Proficiency in Microsoft Office tools are essential

Flexibility to thrive in a fast-paced and diverse environment

Willingness to work flexible shifts to cover client center hours and locations

Bachelor's degree required