Member Care Representative jobs in United States
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OneAZ Credit Union · 22 hours ago

Member Care Representative

positionPhoenix, AZ, US
timeFull-time
remoteOnsite
seniorityEntry Level
money$17/hr - $23/hr
date1+ years exp

OneAZ Credit Union is dedicated to creating lasting change in the lives of its members and communities. The Member Care Representative role involves providing excellent customer service by assisting members with their inquiries, transactions, and account management, all while maintaining a positive and professional demeanor.

BankingFinancial Services
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Comp. & Benefits

Responsibilities

Provides members with account balance, activity, and history upon members' request
Performs transactions, check withdrawals, transfers, and account maintenance
Assists with dividend verification, common inquiries, non-sufficient funds (NSF) checks, and statement copies
Performs loan payments, term calculations, and loan payoff information
Informs members of savings, checking, money market, share certificates, individual retirement account (IRA), and club account features and benefits
Provides documents as requested by members
Performs research to resolve escalated issues
Assists members with explanations of transactions on accounts
Sets up member access to online banking and telephone banking
Maintains knowledge of Credit Union’s field of membership
Assists members with deposit account rates, stop payment orders, check copies, overdraft line of credit advances, and courtesy pay
Coordinates with branches to schedule member appointments
Explains, promotes, and informs members of Credit Union products and services
Attends assigned team meetings and/or training sessions

Qualification

Customer service experienceBilingual (Spanish/English)Financial institution experienceVerbal communication skillsWritten communication skills

Required

High school diploma or General Educational Development (GED)
1 year customer service or call center experience
Excellent verbal/written communication skills
A passion for people, innovation, and growth

Preferred

Bilingual (Spanish/English) preferred
Experience in a financial institution/credit union call center environment, and/or teller/banker experience a plus

Benefits

Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
Low-cost Medical, Dental & Vision plans
Paid childcare assistance
Award-winning 401K
Gym fee reimbursement
Tuition Reimbursement
Student loan repayment

Company

OneAZ Credit Union

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OneAZ Credit Union offers financial services & competitive rates with a community focus in Phoenix, Flagstaff, Prescott, Tucson and beyond.
dateFounded in 1951
location
Phoenix, Arizona, USA
people-size501-1000 employees
web-link
https://www.oneazcu.com

Funding

Current Stage
Late Stage
Total Funding
$65M
2025-11-14Debt Financing· $65M

Leadership Team

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Brandon Michaels
President & CEO
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Sandeep Uthra
Executive Vice President & Chief Technology Officer
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Recent News

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Company data provided by crunchbase