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FUJIFILM Holdings America Corporation · 1 day ago

National Accounts Support Mgr

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $110K/yr

5+ years exp

FUJIFILM Holdings America Corporation is seeking a National Account Support Manager to oversee service for assigned accounts and ensure overall customer satisfaction. This role involves developing consistent account management processes, building long-term relationships, and supporting sales by identifying service revenue opportunities.

Artificial Intelligence (AI)Machine LearningMotion CapturePhotographyPrinting

Responsibilities

Oversee vendor performance and ensure quality support programs for customers

Develop and maintain strategic partnerships with key account leadership

Implement consistent account management processes across assigned accounts

Collaborate with National Sales & Service Management, Marketing and Product teams to prioritize service activities and projects for National Accounts

Oversee special projects, coordination, and execution

Attend meetings and conference calls to support customer activities

Analyze report data and provide recommendations for operational improvements to Fujifilm, Account Management team, and Customer

Ensure high-quality service delivery to key accounts by working closely with service providers and vendors

Monitor and report on contract billing and profitability to Fujifilm management

Enhance communication processes between Service, Sales, and Accounts to ensure greater visibility of account activities

Create processes and programs to proactively ensure maximum customer satisfaction and equipment availability

Work with Senior Accounts Manager and Vice President of Service on new contracts and renewals

Communicate all service capabilities to account leadership and work with Service Sales team to pursue new business opportunities

Conduct meetings to ensure compliance with corporate policies and the implementation of new processes

Investigate chargebacks and invoice disputes, working with Customer Care and Customers on resolutions

Monitor and address calls in the audit queue

Track, forecast, and manage equipment disposition

Travel to store locations to evaluate equipment and store operations

Qualification

Service managementCustomer relationsAnalytical skillsCRM systemsInterpersonal skillsProblem-solvingOrganizational skillsTime managementLeadership skillsCommunication skills

Required

5+ years of experience in service management of large-scale retail accounts

Outstanding customer relations skills

Excellent problem-solving and decision-making skills

Highly developed interpersonal skills and ability to work with others

Ability to achieve corporate and departmental goals by managing direct reports effectively

Ability to accurately evaluate internal staff and provide feedback to management

Excellent customer communication skills (both verbal and written)

Valid state driver's license (Real ID compliant) and passport

Preferred

Exceptional communication, interpersonal, and leadership skills

Excellent organizational and time management abilities

Capability to work with cross-functional teams

Strong analytical and research skills to evaluate opportunities and challenges and uncover new consumer insights

Experience with CRM systems (e.g., Astea, Salesforce)

Benefits

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Company

FUJIFILM Holdings America Corporation

For over 90 years, Fujifilm has found #ValueFromInnovation through expanding its portfolio to represent a broad spectrum of industries including medical and life sciences, electronic, chemical, graphic arts, information systems, industrial products, broadcast, data storage, and photography.

Founded in 1984

Valhalla, New York, USA

10001+ employees