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Andersen Corporation · 16 hours ago

RbA Field Technician I

Wilmington, NC

Full-time

Onsite

Mid, Senior Level

$18.92/hr - $28.38/hr

5+ years exp

Andersen Corporation is a leading company in the window and door industry, dedicated to providing exceptional experiences for its customers. The RbA Field Technician I will be responsible for accurately measuring dimensions and determining installation processes for windows and doors, while ensuring customer expectations align with product features and installation requirements.

Building MaterialHome DecorManufacturingWindowsWood Processing

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Accurately measure the dimensions and determine installation processes for windows and doors

Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products

Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process

Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner

Determines installation labor duration and installation materials needed to successfully complete the job

Completes and submits required job files that are complete, correct and timely providing a quality hand off to internal customers

Communicates with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job

Approves any additional installation labor required to complete the job

Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job

Work directly with Homeowners to resolve installation process issues

Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents

Supports installation leadership on recruitment of installation sub-contractors

Qualification

Measuring tools experienceBuilding codesCustomer service experienceConflict resolution skillsWritten communication skillsVerbal communication skillsTeamwork ability

Required

High school diploma

5 years of work experience in the home improvement or other closely related field

Must have experience in measuring, using hands-on measuring tools

Previous customer service experience, especially win/win problem solving, and conflict resolution skills required

Valid driver's license and clean driving record

Written and verbal communication skills

Able to lift, push/pull, and carry at least 40lbs

Able to stand for at least 6 hours per day

Able to climb ladders, stairs, and kneel

Knowledge of applicable building codes and construction techniques

Ability to work in a team environment

Benefits

401 (k) Plan, Employer Fixed Contributions & Company Matching

Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental Leave

Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Company

Andersen Corporation

Glassdoor4.2

For more than 121 years, Andersen has designed, manufactured, and marketed premium windows and doors.

Founded in 1903

Bayport, Minnesota, USA

10001+ employees

https://www.andersenwindows.com

H1B Sponsorship

Andersen Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (21)

2023 (11)

2022 (8)

2021 (8)

2020 (7)