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Verifi® Concrete · 1 day ago

Industrial Maintenance Technician

Kansas City, KS

Full-time

Hybrid

New Grad, Entry Level

Verifi Concrete is a leading provider of innovative digital solutions for the concrete industry. The Industrial Maintenance Technician will be responsible for the installation, maintenance, and repair of Verifi equipment, ensuring customer satisfaction and optimal performance of concrete management systems.

Construction

Responsibilities

Review and analysis of system performance reports to determine problem areas and develop resolutions

Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer

Installation, preventive and scheduled maintenance, calibration, and emergency and service repair

Installation, preventive and scheduled maintenance, calibration, and emergency and service repair of admixture dispensing equipment

Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers

Possess sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner

Understand the impact of customer satisfaction to achieve corporate goals

Self-dispatched technician who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer

Interact directly with internal as well as external customers on a daily basis, possessing competencies such as organizational skills, planning skills, customer orientation and project management skills

Manage response time consistent with customer expectations or agreement

Be on continuous call to respond to customer requests for assistance; diagnose and solve technical problems, providing on-site assistance to customer locations for proper application of our equipment/products

Execute activities that include but are not limited to equipment ordering, warehouse part re-stocking, expense reports, service management system compliance, preventative maintenance, calibration scheduling and compliance

Actively control expenses and demonstrate stewardship of company resources, maintain real time participation in CRM reporting systems, track time, parts and incidental costs associated with each customer site and each customer truck

Complete all safety training and on-line training modules; observe all necessary safety procedures, both those of GCP/Verifi and those of host companies

Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant

Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability and performance of the solution and its components

Qualification

Electro-Mechanical aptitudeMechanical systems knowledgeElectrical systems knowledgeField service experienceReady Mix Concrete knowledgePlanning skillsCommunication skillsOrganizational skills

Required

Possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals

Ability to learn new technology and processes quickly

Strong verbal and written communication skills with both colleagues and customers

Organized and detail oriented, particularly with regard to maintaining records

Hands on Electro-Mechanical aptitude

Experience with hand tools, power tools, meters, gauges

High School Diploma required

Able to lift 50 pounds

Able to wear a respirator and comply with GCP's facial hair policy for respirator users

Able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record)

Flexible work hours, overnight travel

Ability to respond to short notice project work and emergency service calls

Associates degree