Firelands Health · 9 hours ago
Switchboard Operator: PT
Sandusky, OH
Part-time
Onsite
New Grad, Entry LevelFirelands Health is the area’s largest and most comprehensive resource for quality medical care, aiming to be the best independent healthcare employer in the Sandusky Bay region. The Switchboard Operator will manage communication through a PBX system, handle incoming and outgoing calls, and ensure efficient routing and documentation of messages for physicians and hospital personnel.
Health CareHealth DiagnosticsHospitalMedicalNon Profit
Responsibilities
Operates a PBX system according to specified procedures in order to relay incoming, outgoing and internal calls; activates codes; takes calls for physician after hours answering service and routes appropriately; performs various hospital communications and clerical duties. Sorts and distributes mail for the organization
Answers calls to the Communications Center using the appropriate greeting in a friendly tone of voice. Answers calls within three rings whenever possible. Places callers on hold in a friendly manner. Consistently and efficiently transfers callers to the correct extension
Answers after-hours physician lines and routes calls appropriately following the requirements of each physician office. Documents consults and messages and follows appropriate protocols for contacting physicians
Pages physicians and authorized hospital personnel. Processes pager requests for physicians and hospital personnel. Informs appropriate personnel of meetings, emergency drills and other hospital functions via audible and text page
Processes codes, alarms, STAT calls and emergency calls, according to Firelands Health policies and procedures. Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate
Maintains intranet records of hospital personnel and departments by name and extension numbers and telephone numbers of hospitals within the area
Maintains departmental and physician on-call lists
Works with volunteers to ensure proper mail delivery
Contacts OB department via phone upon activation of the Cuddles system to check status. Also contacts Security via radio to advised of alarm
Monitors cameras when time permits and advises when they notice camera problems to supervisor
Qualification
Required
High School diploma or equivalent
Recognize and troubleshoot problems with telephones and pagers and provide a resolution or contact the appropriate personnel to resolve the issue
Make independent decisions when needed
Ability to work independently without direct supervision and complete assigned tasks/duties
Demonstrate intermediate computer skills and ability to learn new software applications
Preferred
Switchboard experience preferred, but not required
Benefits
Tuition reimbursement
Loan forgiveness
Comprehensive major medical
Dental and vision insurance
Paid time off
401(k)
Health and wellness offerings
Monthly employee events
Company
Firelands Health
Firelands Health includes a 287-bed not-for-profit medical center, behavioral health services, rehabilitation, Firelands Physician Group and more.
Founded in 1876
1001-5000 employees
H1B Sponsorship
Firelands Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jeremy Normington-Slay
President and CEO Firelands Regional Health System
Kevin Riley, CPA, MBA, FHFMA
Chief Financial Officer
Company data provided by crunchbase