Ylopo · 3 days ago
Client Success Manager
United States
Full-time
Remote
Mid Level
$55K/yr - $70K/yrYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. They are seeking a Client Success Manager who will be responsible for delivering exceptional experiences to clients, ensuring they are well-informed about product offerings and addressing escalated issues. The role involves managing client relationships, identifying upsell opportunities, and collaborating with various teams to enhance client satisfaction.
Lead GenerationMachine LearningMarketing AutomationPropTech
Responsibilities
Develop strong client relationships to enhance client retention
Manage client relationships within the Client Success Manager’s book of business
Identify and capitalize on upsell and cross-sell opportunities through strategic recommendations to clients
Assume primary responsibility for an assigned segment of our client base, providing backup assistance for other teammates' clients as needed
Communicate with clients via phone and email promptly to provide high-level customer support
Professionally address escalated issues and troubleshoot problems as they arise
Consistently follow up with clients as needed to ensure satisfaction and address any concerns
Collaborate with the product support team to investigate and resolve issues and software bugs appropriately
Proactively evaluate client health and schedule and conduct check-in calls with clients
Complete special projects and become a subject matter expert for new aspects of our product
Gain expertise in our product and the real estate space, confidently speaking to these subjects
Collaborate with sales, billing, marketing, international, and technical teams on special projects
Qualification
Required
Previous experience managing an assigned book of business in customer service, coaching, training, Sales or account management role
Can site specific examples where the candidate has made recommendations to clients that resulted in upsell and cross sell opportunities
Ability to facilitate the solution to complex issues and requests
Has previous experience working in a fast paced, dynamic environment (start up experience is a plus)
Proactive, goal oriented mindset
Consistent work habits and strong work ethic
Strong technical and organizational skills
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, and attention to detail
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Ability to understand and convey detailed information about our services and systems
Preferred
Understanding of real estate and the real estate profession a plus, but not necessary
Undergraduate degree preferred
Benefits
Medical, dental, and vision benefits
Paid holidays, vacation, and sick days
A 401(k)
Paid monthly parking (if applicable)
Company
Ylopo
Ylopo is a real estate-focused SaaS platform that uses digital marketing and AI to help agents generate, nurture, and convert leads.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2020-05-18Series Unknown
2014-06-04Seed
Leadership Team
Juefeng Ge
Co-Founder, President
C
Christopher Soto
Chief Technology Officer
Recent News
Company data provided by crunchbase