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IKEA · 3 days ago

Customer Service II (Full Time, 34-40 hrs/wk)

Charlotte, NC

Full-time

Onsite

Entry Level

$17.58/hr - $24.83/hr

1+ years exp

IKEA is a company dedicated to making a better everyday life for the many, and they are seeking a Customer Service II to enhance the customer experience. The role involves ensuring accurate transactions, solving customer problems, and building loyalty through positive interactions during the shopping experience.

FurnitureHome DecorRetailShopping

Responsibilities

Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience

Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager

Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience

Builds emotional connections through meaningful and empathetic interactions with customers

Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed

Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

Qualification

Customer service experienceSales experienceProblem-solvingEmotional intelligenceHigh School Diploma

Required

1 year sales or customer service experience preferred

High School Diploma or equivalent

Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager

Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience

Builds emotional connections through meaningful and empathetic interactions with customers

Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed

Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns