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M&T Bank · 20 hours ago

Business & Commercial Collections Specialist I

Getzville, NY

Full-time

Hybrid

Entry Level

$20.55/hr - $34.25/hr

1+ years exp

M&T Bank is a financial institution seeking a Business & Commercial Collections Specialist I to manage a customer base of delinquent loans. The role involves evaluating loan statuses, interacting with customers, and collaborating with various stakeholders to mitigate losses and recommend solutions.

Financial Services

Responsibilities

Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts

Interact with customers via outbound calls, inbound calls and email correspondence

Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off

Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets

Collaborate with Relationship Manager’s and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy

Thoroughly document loan/relationships supporting business recommendations

Investigate and conduct skip tracing as required, utilizing resources available

Keep abreast of business and market trends that may affect portfolio performance

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Promote an environment that supports belonging and reflects the M&T Bank brand

Complete other related duties as assigned

Qualification

Collection experienceCustomer service experienceFinancial statement analysisCommercial productsWord processing softwareSpreadsheet softwarePresentation softwareCommunication skillsDetail oriented