Ricoh USA, Inc. · 18 hours ago
Administrator, Office Operations
San Francisco, CA, United States
Full-time
Onsite
Entry Level
$28/hr - $32/hr
1+ years expRicoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. The Administrator, Office Operations role involves providing a range of administrative and office support activities to ensure efficient office operations and responding to end-user technical and office service requests.
ConsultingDocument PreparationInformation Technology
Responsibilities
Respond directly to end-user service requests for office or desktop support providing Level 1 response
Respond to end user service requests per contracted and Ricoh guidelines on a first responder basis
Escalates unresolved issues to customer's office management or technical support team
Communicates status of service request to end-user
Assists with office management activities including office moves, conference room management, vendor administration
Operates customer provided electronic scheduling systems, travel systems, audio visual systems, voice and data systems and/or reporting systems
Operates customer asset management process for office and technology assets
Interact with customer vendors for office and technical services activities
Gather data and provide reports as requested by Ricoh and Statement of Work
Maintains up to date customer service request system
Maintains up to date site procedures guide pertaining to supported activities
Responds to incoming end-user service requests (i.e. telephone, voicemail, mail, SR ticket) in a timely, professional manner
Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation
Assumes full ownership of support requests. Escalates and follows up as needed to ensure resolution
Participates in monthly, quarterly, and annual customer reviews
Manage performance to agreed upon Service Level Agreement
Performs other duties as assigned
Qualification
Required
Associates Degree or Certification in Technology or equivalent Technical degree (computer science, information systems, engineering) or equivalent experience in a related field required
Minimum of 1 year of related work experience including a demonstrated track record of success
Proficiency in MS Office Suite required
Excellent written and verbal communications skills
Detail oriented
Good problem solving skills
Ability to effectively train customers
Ability to integrate in the customer's environment
Ability to develop and maintain strong customer relationships
Preferred
Capable of earning ITIL Certification
MCTS, MCSA, or CDIA+ certification desirable
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase