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UFP Industries · 10 hours ago

UFP Retail Solutions Customer Service Representative

Prairie du Chien, WI

Full-time

Onsite

Entry Level

1+ years exp

UFP Industries is seeking a Customer Service Representative to provide support for their brands, products, and programs within UFP Retail Solutions. The role involves interacting with customers to assist with various inquiries and ensuring a high level of customer satisfaction through effective communication and problem resolution.

AgricultureConstructionIndustrialManufacturingRetail

Responsibilities

Maintains a positive, empathetic, and professional attitude toward customers at all times

Responds promptly to customer inquiries

Communicates with customers through various channels

Respond to a high volume of incoming calls

Acknowledges and resolves customer complaints

Knows our brands, products and systems well to answer questions quickly and efficiently

Processes orders, forms, applications, and requests

Keeps records of customer interactions, transactions, comments, and complaints through CRM platform

Communicates and coordinates with colleagues as necessary

Provides feedback on the efficiency of the customer service process

Ensures customer satisfaction and provide professional customer support

Attends various product trainings, as needed

Prepares various reports and correspondence as required

Time-management and organizations skills

Performs other duties as required

Qualification

Customer service experienceCRM platformsMicrosoft applicationsBusiness mathEnglish proficiencyTime managementCommunication skillsInterpersonal skillsOrganization skillsTeam player

Required

Minimum of high school graduate

Working knowledge and proficiency in the use of computer and business-related software, including CRM platforms and Microsoft applications (Excel, Word, Teams, and Outlook)

Working knowledge of various office equipment (computer terminal, scanner, etc.)

Proficiency in the use of the English language in reading, writing and speaking

Proficiency in the use of business math

Ability to successfully communicate with all organizational levels

Ability to communicate clearly via phone and email with co-workers and management

Ability to organize and prioritize workload and manage time

Ability to work hours mandated by management

Ability to pass a drug test

Highly motivated and enthusiastic

Good communication and interpersonal skills

Strong organization skills and detail oriented

Be a team player and support the Company's goals