Donnelley Financial Solutions (DFIN) ยท 13 hours ago
CMDB Analyst - Remote
United States
Full-time
Remote
Mid Level
3+ years expDonnelley Financial Solutions is a values-driven organization that delivers innovative software and service solutions for essential financial reporting and capital markets transactions. They are seeking a highly motivated ServiceNow Business Analyst to support the CMDB implementation, focusing on ITSM, CMDB, and Discovery modules while collaborating with stakeholders to deliver impactful solutions.
Cyber SecurityFinanceSoftware
Responsibilities
Act as the primary BA for the implementation of ITSM, CMDB, and Discovery modules in ServiceNow
Collaborate with stakeholders to gather, analyze, and document business and technical requirements
Work hands-on with the platform to test, validate, and demonstrate ServiceNow functionality
Conduct demos and walkthroughs to showcase capabilities and value to business users
Support UAT, training, and go-live activities
Manage stakeholder expectations and provide regular updates
Support the Team in developing CMDB policy, processes, and knowledge base
Manage and maintain data/IT configuration items and data governance for the platform
Improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
Conduct configuration audits and reconciliation
Drive visibility on unauthorized CI changes or alterations to environment
Maintain data dictionary and own data model for the platform
Define KPIs to manage the effectiveness of the data
Perform SDLC activities required to enhance the ServiceNow platform
Qualification
Required
Proven experience with ServiceNow ITSM, CMDB, and Discovery
Hands-on experience testing and validating ServiceNow functionality
Strong understanding of service management processes and workflows
Excellent communication and stakeholder management skills
Ability to articulate value and impact to business stakeholders
Experience with CMDB ServiceNow implementations is a plus
3+ years of experience with mid to large-sized companies (500+ associates)
Experience with Microsoft Office 365 and ServiceNow
Solution-oriented mindset with ability to provide recommendations for current and future platform
Familiarity with processes that consume CMDB data (Incident, Problem, SDLC, Asset, Change)
Solid understanding of varying IT software and hardware platforms and concepts
Excellent analytical and problem-solving skills
Preferred
ITIL Foundation v3 or v4 certification
2+ years of ServiceNow IT Operations experience
Knowledge of IT Configuration and Asset Management processes
Knowledge of ServiceNow CMDB, Discovery, and Service Mapping tools
Excellent collaboration, customer service, and communication skills
Benefits
Competitive compensation
Flexible workplace
Comprehensive benefits
Opportunities for professional growth
Company
Donnelley Financial Solutions (DFIN)
DFIN is the leading global provider of compliance and regulatory software and services, fueling end-to-end investment company regulatory compliance needs, complex capital markets transactions, and essential financial reporting at every stage of the corporate lifecycle.
1001-5000 employees
H1B Sponsorship
Donnelley Financial Solutions (DFIN) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (3)
2022 (6)
2021 (5)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Chris Benes
Senior Vice President, Global Site Reliability Engineering and Cloud Operations
Recent News
2025-10-31
Company data provided by crunchbase