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Linder Industrial Machinery · 11 hours ago

IT Analyst

Plant City, FL, US

Full-time

Onsite

Entry Level

1+ years exp

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment. They are seeking an IT Analyst to provide technical support, perform workstation support, and assist with software and hardware troubleshooting.

ManufacturingReal Estate

Responsibilities

Provide prompt and accurate technical support, ensuring a high level of customer satisfaction

Perform desk-side Windows 10/11 workstation support in a networked office environment

Support MS Office 365 and Outlook configuration and troubleshooting

Install and configure software

Ability to replace hardware (cards, system boards, etc.) in both desktops and laptops

Responsible for printer and network file share configuration and troubleshooting

Peripheral installations

Configuration and troubleshooting

Supporting employee iPhone and Android cell phones and associated applications

Assist employees on computer/user moves, adds, and changes

Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities

Escalating problems as required

Accurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirements

Other tasks as requested by manager

Qualification

Windows 10/11 supportMS Office 365 supportTroubleshooting skillsHardware replacementCustomer service skillsCommunication skillsInterpersonal skillsOrganizational skills

Required

1-3 years' prior experience providing customer support for Windows 10/11 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting

2 years' prior experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as TrackIt) and the ability to track and document actions taken

1-2 years' experience replacing hardware in desktops and laptops

Outstanding customer service skills a REQUIREMENT

Strong oral and written communications skills

Excellent interpersonal skills

Successfully demonstrate the ability to work independently with minimal supervision

Proven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems

Exhibit strong organizational skills and the ability to follow documentation procedures for daily tasks

Able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers

Bachelor's degree in related technical field or equivalent experience (minimum three years)