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KPMG · 18 hours ago

ServiceNow HRSD Business Process Consultant (contract)

United States

Contract

Remote

Mid Level

$65/hr - $125/hr

3+ years exp

KPMG is seeking an experienced ServiceNow Business Process Consultant to play a pivotal role in large-scale ServiceNow implementation projects, focusing on HRSD & Employee Workflows. The consultant will act as a strategic advisor, bridging business objectives and technical solutions to drive maximum value from the ServiceNow platform.

AccountingAdviceBig DataConsultingFinancial ServicesInformation TechnologyLegalManagement ConsultingProfessional Services

No H1B

Responsibilities

Partner with HR leaders, process owners, and stakeholders to develop and refine business processes, pinpointing inefficiencies and opportunities for improvement

Analyze and redesign business processes to ensure they align with strategic objectives and are optimized for the ServiceNow platform

Champion configuration over customization, thoroughly reviewing and documenting any non-standard approaches

Translate business needs and process improvements into clear and actionable epics, user stories, and acceptance criteria

Create, maintain, and prioritize the product backlog based on business value and ROI, ensuring it is visible, transparent, and clear to all stakeholders

Collaborate with technical teams to ensure proposed solutions are both impactful and strategically aligned with business goals

Qualification

ServiceNow platformServiceNow HRSDAgile/Scrum methodologiesBusiness Process ConsultingEmployee workflowsAnalytical skillsCommunication skillsProblem-solving skills

Required

A minimum of 3+ years of hands-on experience with the ServiceNow platform

Proven experience with at least two full-cycle implementations of ServiceNow HRSD, including case management, knowledge management, and the employee service center

Practical experience in designing and implementing complex employee workflows

Proficiency in Agile/Scrum methodologies, with experience acting as a Business Process Consultant, Business Analyst, or Product Owner

Strong ability to translate business needs into technical requirements and to analyze and redesign business processes

Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders at all levels

Strong analytical and problem-solving skills with a high attention to detail