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USF College of Nursing · 17 hours ago

Transfer Customer Success Representative

Saint Petersburg, FL, United States

Full-time

Onsite

Entry Level

$47K/yr - $47K/yr

2+ years exp

The University of South Florida is a top-ranked research university serving approximately 50,000 students. The Transfer Customer Success Representative will support the St. Pete Office of Admissions by providing customer service to students and parents throughout the admissions process and analyzing data to determine marketing effectiveness.

Higher Education

Responsibilities

Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process

Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion

Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations

Offer customer service by answering questions and directing students and parents as necessary

Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations

Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team

Compile and analyze statistical data for routine, periodic, and ad hoc reports

Other duties as assigned