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Albertsons Companies · 1 day ago

Front End Manager Sandpoint ID

702 N FIFTH AVE, SANDPOINT, ID, 83864, US

Full-time

Onsite

Mid Level

Albertsons Companies is a leading grocery retailer, and they are seeking a Front End Manager to ensure exceptional customer service at their Sandpoint location. The role involves managing front-end operations, supervising staff, and enhancing customer relations while maintaining operational efficiency.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals

Handles customer relations in a positive manner, including effective resolution of customer complaints

Promotes Albertsons/Safeway’s philosophy of personalized service

Provides fast, friendly, courteous and legendary customer service

Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary

Engages in suggestive selling and other sales techniques

Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end

Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.)

Ensures front-end is fully operational and projects a positive image

Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures

Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues

Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers

Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance

Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director

Responsible for maintaining a constant awareness of customer and employee safety

Enforces dress and grooming standards for all employees

Assists with controlling shrink

Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity

Other necessary and required duties as directed and required

Qualification

Customer serviceCash handlingLeadershipInterviewing techniquesTeam buildingProblem resolutionBasic mathematicsSafety awarenessCommunication skills

Required

Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure

Ability to professionally handle difficult situations while projecting a positive image

Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs

Ability to stand or walk for long periods of time and ability to move quickly

Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers

Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling

Ability to supervise others, analyze and gather facts for recommending disciplinary action

Ability to make hiring or promotion decisions

Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities

Mental alertness is necessary to ensure safe and accurate completion of work activities

Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures

Ability to present a positive image to the public

Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties

Knowledge of basic mathematics and weights and measures