University of South Florida · 20 hours ago
Transfer Customer Success Representative
St. Petersburg, FL
Full-time
Onsite
Entry Level
2+ years expThe University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe. The Transfer Customer Success Representative will support the St. Pete Office of Admissions by providing customer service to students and parents throughout the admissions process and analyzing data to support recruitment objectives.
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Responsibilities
Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion
Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary
Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports
Other duties as assigned
Qualification
Required
Bachelor's degree OR equivalent combination of education and experience
Preferred
Bachelor's degree in a related field
Two years of experience in a related field
Benefits
Medical, dental and life insurance plans
Retirement plan options
Employee and dependent tuition programs
Generous leave
Hundreds of employee perks and discounts
Company
University of South Florida
University of South Florida is a public research university located in Tampa, Florida.
10001+ employees
H1B Sponsorship
University of South Florida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (79)
2023 (95)
2022 (49)
2021 (68)
2020 (56)
Funding
Current Stage
Late StageTotal Funding
$170.33MKey Investors
The Duke Energy FoundationNational Institute of Standards and TechnologyFederal Railroad Administration
2024-09-17Grant· $0.07M
2024-04-03Grant· $0.2M
2023-09-25Grant· $17.07M
Leadership Team
Sidney Fernandes
CIO and Vice President Digital Experiences
Shilen Patel
Trustee
Recent News
2025-12-14
Medical Xpress - latest medical and health news stories
2025-11-11
Company data provided by crunchbase