Kelly · 1 day ago
Arbitration Specialist
Murfreesboro, TN
Full-time
Hybrid
Entry Level
$27.80/hr - $27.80/hr
1+ years expKelly is partnering with Nissan North America to recruit an Arbitration Specialist who will evaluate, manage, and negotiate cases related to Lemon Law and breach of warranty issues. The role involves negotiating settlements, presenting arguments at arbitration hearings, and ensuring compliance with state guidelines.
OutsourcingProfessional Services
Responsibilities
Evaluate incoming cases from the BBB Auto line, regulatory agencies, attorneys, dealerships and consumers in reference to alleged Lemon Law and Breach of Warranty issues
Effectively negotiates settlements and repurchases directly with consumers, dealers, third-party contacts and regional personnel through strong verbal and written communication
Present strong and compelling arguments at BBB Auto line arbitration hearings to represent and defend Nissan North America, Inc in lemon law and breach of warranty cases
Process voluntary and mandated repurchases/replacements within mandatory time frame requirements of each state to prevent financial penalties
Review and resolve issues following lawful guidelines
Schedules appointments between dealers, customers, and factory representative regarding issue resolution and arbitration avoidance
Qualification
Required
Bachelor's Degree is required for this role
Basic computer systems knowledge
Proven customer interaction skills
Strong verbal and written communication skills
Strong organizational skills
One year directly related experience at a professional level
Preferred
Experience as an Automotive claims adjuster
Case management experience
Arbitration experience
Benefits
16 paid holidays
10-15 days of paid time off
Enhanced medical benefits
Kelly Perks Discount Program
Weekly pay
Medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
Retirement savings plan
Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase