Majesco · 5 days ago
Technical Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$85K/yr - $115K/yr
10+ years expMajesco is a leading insurance solutions and services provider, specializing in innovative SaaS solutions for the insurance industry. The Technical Account Manager (TAM) will act as a trusted advisor to customers, ensuring their technical needs are met while maximizing their satisfaction with Majesco's products and services.
ConsultingInformation TechnologyInsuranceInsurTechSoftware
Responsibilities
Build exceptional client relationships by acting a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology
Map customer business processes to Majesco’s product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines
Manage and understand SNOW incidents, customer escalations, and business pain points. Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing
Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated at defined intervals
Work with management on politically sensitive issues impacting either the customers, business or impacting Majesco's relationship with the customer
Develop support and action plans with internal teams to drive issue resolution for customers (i.e. backlog burndown, priorities, etc.)
Ensure RCAs are completed and delivered to customers for critical incidents
Establish and maintain regular meeting cadence with account stakeholders
Provide weekly updates to key customer support contacts on open support tickets and activities
Monthly operational meetings with customer key stakeholders to provide an overview of support and solution health
Quarterly stakeholder alignment meetings on key projects/initiatives, account health and intelligence
Communicate proactively with customers regarding product and program information, supportability issues, and strategic product plans where appropriate
Create project plans to effectively upgrade and drive version currency of our software, by:
Understanding base upgrades
Working with customer and support teams to agree on upgrade activities
Planning upgrade deployments to customer environments
Notifying and coordinating with stakeholders through successful release of upgrade
Help customers attain maximum value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated
Maintain and expand working knowledge of current and pre-released Majesco products, as well as their integration and methods of support
Promote the value of our products and software use with as little customization as possible
Participate in health checks, bureau adoptions, CR requests, release management, and monitoring
Qualification
Required
Minimum 10+ years of experience in customer engagement, technical support, or account management role; at least 3-5 years of experience on insurance technologies is preferred
Excellent interpersonal, communication, and presentation skills
Consulting & Leadership Skills - Ability to adapt to various work settings and serve in an advisory/leadership role
Demonstrate Problem Solving & Decision-Making skills for complex problems across functional areas and stakeholders
Strong project management skills, including the ability to manage multiple projects simultaneously
Ability to work cross functionally and collaboratively with customers, team members, and stakeholders in technical and non-technical capacities
Experience with software implementation project(s) in requirement gathering, functional specifications, QA, user acceptance testing, or training
Understanding of software development life cycle methodology and software concepts (e.g., HTML, XML, Relational DB, reporting tools)
Experience in applying change management concepts on a software implementation project
Possesses a working knowledge of the business and/or technical environments in which the system operates, and a solid knowledge of the P&C business function supported
Familiarity with architecture frameworks and software design patterns
Bachelor's degree or global equivalent required
Preferred
3-5 years of experience on insurance technologies is preferred
ITIL Foundations Certified preferred
TOGAF and/or Agile Product owner certification is a plus
Benefits
Medical, dental & vision insurance
Employer-funded HSA coordinating with a high-deductible health plan
FSA
Short-term/long-term disability
Life/AD&D insurance
401(k)
Flexible time off
Paid sick days & 11 paid holidays
Paid parental/bonding leave
Career anniversary leave
Other voluntary benefits
Company
Majesco
Majesco is a software company that delivers insurance technology solutions.
1001-5000 employees
H1B Sponsorship
Majesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (50)
2023 (24)
2022 (94)
2021 (27)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Oak Hill AdvisorsCVC Capital PartnersAurum Ventures
2026-01-08Debt Financing
2025-11-21Private Equity
2021-03-22Post Ipo Equity
Leadership Team
Joe Aho
Chief Financial Officer
Denise Garth
Chief Strategy Officer
Recent News
2026-01-11
Company data provided by crunchbase