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USAJOBS · 14 hours ago

Lead Health Technician (Telehealth)

Minneapolis, Minnesota, USA

Full-time

Onsite

Mid, Senior Level

$61K/yr - $79K/yr

1+ years exp

The Minneapolis VA Medical Center is seeking a Lead Health Technician (Telehealth Clinical) to provide leadership to a team of Telehealth Clinical Technicians. This role involves managing telehealth operations, providing training, and improving care delivery to Veterans through telehealth initiatives.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Leading a team of telehealth staff by providing guidance and technical direction relating to the telehealth program

Working with the supervisor to develop assignments for team members in order to meet routine and unusual deadlines and priorities

Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations

Serving as the work leader, monitors the status and progress of team members' work and makes day-to-day adjustments in accordance with established priorities

Giving on-the-job training to new employees (local and at the CBOC sites). Instructing employees in specific tasks and job techniques, making available written instructions and reference materials for use by team members in the accomplishment of tasks or projects

Monitoring and reporting on the status and progress of work to ensure that the supervisor's instructions on work priorities, methods, deadlines and quality have been met

Providing information to the supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs

Reporting to the supervisor on training needs of employees and conduct or performance issues

Resolving simple, informal complaints of employees and referring others, such as formal grievances and appeals, to the supervisor or an appropriate management official

Using a needs assessment, service agreements and other tools, collaborating with stakeholders to develop new programs and processes to ensure telehealth programs are meeting the strategic plans of the healthcare system

Identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Supporting efforts to effect necessary change

Independently reviewing quality and performance data (e.g. patient satisfaction surveys, image quality, performance metrics, clinic wait times) for Telehealth programs effectiveness and satisfaction and developing process improvements as required

Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment

Serving as a telepresenter, within scope of practice, during clinical video telehealth (CVT) and VVC encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter

Serving as an imager and data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines

Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures

Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines

Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations

Receiving and scheduling requests for simple and complex intra-facility, and inter- facility telehealth appointments using an electronic resource-based scheduling system

Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care

Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations

Providing established patient education via approved materials

Qualification

Telehealth operations managementStaff trainingLeadershipTechnical supportQuality controlData managementPatient educationInterpersonal skillsCommunication skillsProblem-solving

Required

You must be a U.S. Citizen to apply for this job

All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA

Selective Service Registration is required for males born after 12/31/1959

Must be proficient in written and spoken English

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Complete all application requirements detailed in the 'Required Documents' section of this announcement

Basic Requirements: a. Citizenship. Citizen of the United States

Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician

Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation

Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable

Physical Requirements. The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients

English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English

Preferred

Demonstrated expertise in My HealtheVet (MHV), including authenticator and advanced administrator duties, Secure Messaging management, and Connected Health modalities such as VA Mobile Apps and Annie

Proven ability to educate and train staff, Veterans, and caregivers on digital health tools, credentialing processes, and secure communication platforms, ensuring successful adoption and utilization

Strong communication and interpersonal skills, with experience delivering presentations, conducting outreach, and providing individualized technical support to diverse audiences

Advanced proficiency in technology troubleshooting and system navigation, including web-based applications and mobile platforms (iOS/Android)