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Centauri Health Solutions, Inc · 17 hours ago

Retro-Retrieval Team Leader, Fully Remote

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Centauri Health Solutions, Inc. provides technology and technology-enabled services to payors and providers across healthcare programs. They are seeking a Retro-Retrieval Team Leader responsible for financial growth, operational improvements, and team supervision while ensuring client satisfaction and meeting organizational goals.

Data ManagementHealth CareHospitalRisk ManagementSoftware

Responsibilities

Assists in developing a sound short- and long-range plan for the organization

Serves as member of Operations Team

Keeps up-to-date on industry changes to reimbursement methodology, coverage policies, etc. and communicates implications as appropriate

Meets as necessary with leadership for ongoing project planning

Assists management with development of the organization related policies, practices and attainment of operating goals while maintaining some management responsibility

Drives operational process improvements (including technology) into the team

Recommends changes to technology to improve service line performance and effectiveness

Responsible for current client customer satisfaction at the appropriate team level, particularly as it relates to the performance of the team

Maintains awareness of level of success in meeting goals and in meeting client expectations

Updates appropriate leadership on activities, issues, and concerns

Reviews account processing procedures, recommends and implements needed changes

Identifies opportunities for cross-team productivity

Works with other Team Leader(s) to manage overall workload

Interacts with Quality Coordinator to ensure cases are processed to meet quality expectations

Supervises the operating activities of the business unit

Effectively communicates vision, mission, goals and objectives to staff

Facilitates buy-in from staff and communicates regularly on pending changes

Recommends annual scorecards components and manages necessary approved changes

Monitors and analyzes goals/key performance indicators and reviews monthly performance

Maintains and monitors data integrity and referrals in all appropriate Information Systems

Conducts quality audits on a routine basis. Looks for performance trends and acts accordingly

Reviews quality audits on a routine basis

Is expected to recommend, when indicated, changes having broader implications for service line policies and procedures

Monitors high profile accounts as directed

Conducts team and individual meetings on a regular basis to communicate best practices, overall concerns, goal attainment, etc

Assesses ongoing performance of associates, provides coaching and counseling and recommends training

Manages workload capacity to ensure proper utilization of resources (including transition plans)

Handles account work and caseload for team members who are absent

Monitors and measures change

Provides regular and on-going technical training to Associates

Ensures that all team Associates are working in concert

Reviews and offers recommendations for improvement in utilization of call-center functionality to increase productivity and effectiveness

“Call Monitors” the quality of the telemarketing representatives on a periodic basis

Controls the human resource cost and growth

Participates in interviewing and selection of staff

Review and approves time sheets in relation to budget

Review and approves expense reports in relation to budget

Assists with the capital expenditure and asset redeployment activities

Reviews and analyzes monthly financial statements

Develops and monitors budget

Ensures that profit or year end goals are attained

Other duties as assigned

Qualification

Supervisory experienceOrganizational skillsInterpersonal skillsVerbal communicationWritten communicationBachelor's degree

Required

2+ years of supervisory experience

Strong organizational skills

Strong interpersonal skills

Excellent verbal and written communication skills

Preferred

Bachelor's degree

Benefits

Generous paid time off

Matching 401(k) program

Tuition reimbursement

Annual salary reviews

Comprehensive health plan

Opportunity to participate in volunteer activities on company time

Development opportunities

Company

Centauri Health Solutions, Inc

Centauri Health Solutions aims to attract and retain the industry’s top talent as we continue to create and deliver the most flexible and innovative tools in the market.

Founded in 2014

Scottsdale, Arizona, USA

1001-5000 employees