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EssilorLuxottica · 9 hours ago

Sales Operations Coordinator (Modern Channel)

Port Washington, NY

Full-time

Onsite

Entry Level

$24.05/hr - $36.41/hr

2+ years exp

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The Sales Operations Coordinator executes the Order to Delivery process, manages customer communications, and supports the Account Manager in achieving sales performance goals.

EyewearHealth CareProduct Design

Responsibilities

Supports the Account Manager in the achievement of annual invoiced sales performances

Facilitates and supports entire order process from order creation to invoicing

Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers

Tracks and maximizes Order to Delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers)

Makes sure all orders received through all Luxottica devices are entered on time, to be quickly delivered

Monitors the status of orders portfolio, ensuring orders are meeting customer fill-rate and shipping requirements. Acts as liaison with Credit/Pricing department to address all credit-related customer issues

Acts as the project manager on NPI activities as bridge between Sales – Product/Marketing and Supply Chain

Tracks past and future orders, updating all the Account Managers, Customers and Business Planners

Actively participates in customer meetings assisting in the presentation of collections, assortment building and placing NPI orders five times a year

Conducts and provides analysis of key performance indicators (KPIs) in relation to the order Portfolio of the company (locally in Atlanta and overseas) across different customers

Communicates in a timely and clear manner to customers’ inquiries via email and/or phone

Qualification

Order managementCustomer communicationKPI analysisSAP knowledgeMicrosoft ExcelOrganizedAnalyticalInnovative thinkingCustomer focusCommunicationTime managementAttention to detailInterpersonal skills