TPG Hotels and Resorts · 1 day ago
Sr Sales Manager
McKinney, TX
Full-time
Onsite
Mid, Senior Level
2+ years expTPG Hotels & Resorts is widely recognized as one of the nation’s premier hotel management companies. The Sales Manager is responsible for representing the company to customers, developing sales activities in the assigned market, and negotiating and closing sales while meeting or exceeding targets.
Hospitality
Responsibilities
Become Part of the TPG Hotels & Resorts Team……
Representative of the Company – As the representative of the Company and hotel, professionally approach and communicate with current and prospective customers. Knowledgeable on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market. Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages
Research, Identification & Sales Development – Research and understand demand generators, new business sources, the internet as a prospecting tool, community involvement and networking. Research competing hotels and identify sales strategies. Understand and use industry reports like Star Reports, etc. Develop effective sales strategies to counter the competition. Develop valuable business relationships that result in additional sales and new customers. Research each customer’s business, hospitality needs, identify who to talk to and how to get sales closed. Monitor customer preferences to determine the focus of sales efforts. Research and identify new business opportunities for the hotel including reaching out to event planners and staying abreast of local events. Represent the Company at trade association meetings to promote hotel
Proactive and Creative Sales - Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each customer's taste. Give full attention to what customers are saying, taking time to understand the points being made and asking questions as appropriate. Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer. Develop solutions to any cost concerns and resolve any challenges or problems. Aggressively pursue all appropriate opportunities for customer solicitation and relationship building. Aggressively engage in creative networking, uncovering and cold calling prospective clients to generate activity for future business
Negotiate and Close Sales – Influence and convince customers to select the hotel for their hospitality needs. Negotiate terms and reconcile differences. Develop contingency plans and act promptly and effectively when closing problems arise. Recognize customers for loyalty and/or accept feedback. Identify and secure business to fit the yield strategy. Sell to fill need dates. Sell and upselling hotel services to meet/exceed sales and financial objectives. Capture all profitable business. Attain/exceed sales goals and profitability. Directly responsible for achieving production numbers established by booking goals and outside sales activities. Communicate sales activities with peers and superiors
Account Management - Develop and maintain constructive and cooperative working relationships with customers and others in the course of their event planning. After securing business, deliver a high level of customer service with key decision makers, solve customer problems, meet commitments, seek customer input and anticipate customer needs. As appropriate, meet the customer at the event, ensure proper event set-up and customer satisfaction. Take the initiative to solve any problems by liaison with other hotel managers
Administration – Responsible for compilation of required sales reports and reporting process. Maintain accurate and up-to-date records of all sales and transactions. Complete all required and requested reporting in a timely and accurate manner. Provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested
Qualification
Required
A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience
Two or more years of sales-related experience
Ability to travel locally and overnight
Possess knowledge of hospitality, business and basic accounting principles and practices
Effective listening, verbal, written, negotiation and closing skills
Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers
Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes
Ability to achieve customer satisfaction
Strong professionalism, diplomacy, selling skills and work habits
Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure
Organizational skills that result in accurate, timely and thorough work
Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions
Knowledge of and ability to operate a computer, calculator, phone and other office equipment
Must satisfy and comply with the legal requirements for employment within the jurisdiction
Preferred
Familiarity with hospitality industry practices preferred
Benefits
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
Company
TPG Hotels and Resorts
TPG Hotels, Resorts, & Marinas is a premier hotel management company, operating hotel properties throughout the United States and all chain scales.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Perelmuter
President & Chief Operating Officer, TPG Hotels and Resorts
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