OU Health · 2 weeks ago
PSR II - Patient Service Representative - Heart, Lung, & Vascular Clinic
Oklahoma City, OK
Full-time
Onsite
Mid Level
3+ years expOU Health is a healthcare organization seeking a Patient Service Representative II for their Heart, Lung, and Vascular Clinic. The role involves coordinating patient schedules, providing clerical support, and ensuring smooth clinic operations while interacting professionally with patients and staff.
Health CareHealth DiagnosticsHospitalMedicalNursing and Residential CareOncology
Responsibilities
Schedules patient appointments, either by telephone or in person
Provides information about clinic operations
Obtains patient demographics on new patients and updates demographics on established patients
Answers telephone calls and distributes to the appropriate people
Coordinates schedules as directed to patients requiring multiple services
Verified insurance eligibility, secures referrals, and follow up with status of referrals when communicating to patients
Reports out abandon call rate in Tiered Huddles
Greets patients as they come into the clinic for scheduled appointments
Accepts payments and writes receipts
Distributes encounter forms and inspects the form for completeness and accuracy
Ensures the resident and faculty signatures are on the encounter form and chart
Copies insurance cards and uploads into the EMR as appropriate
Balances and closes personal Cash Drawer Reconciliation, daily
Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
Promotes the organizations Patient Portal for communication between patient and clinic
Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart
Copies medical records for patients and other providers or facilities
Makes up new patient charts and/or packets of information
Validates all handouts are within compliance date
Requests medical records from other facilities
Talks to patients about financial accounts
Verifies insurance eligibility and primary care physicians for patients
Secures referrals to other providers for HMO patients
Secures referrals from PCPs for HMO patients to be seen in the clinic
Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any
Monitor and act on WQs in EMR for Referrals
Transcribes outside referrals into organizations EMR
Coordninates referral process for patient access to clinical care
Dispenses supplies as needed
Participates in Quality Improvement activities
Notifies appropriate person when supplies are low and need to be reordered
Types notes and letters for physicians as needed, via letter or patient portal
Makes immunization cards as needed
Sorts and distributes mail
Communicates with patients of all ages in a professional manner at all times
Communicates with co-workers and employees in a manner which promotes a highly 'team oriented' approach
Enhances professional growth and development through in-service meetings and education programs
Maintains patient confidentiality
Performs other duties as assigned
Qualification
Required
High School Diploma or GED required
3 or more years of experience in customer service, including at least 6 months in a clinical environment, required
Advanced verbal and written communication skills
Advanced customer service skills
Advanced ability to work effectively with other employees, patients, and external parties
Advanced proficiency with the use of Microsoft Office tools
Knowledge of hospital policies and procedures
Keyboarding skills sufficient to meet the requirements of the position
Benefits
PTO
401(k)
Medical and dental plans
Many more
Company
OU Health
OU Health offers dental, dermatology, cancer care, adult, diabetes, geriatrics, pediatrics, and a wide range of health care services.
10001+ employees
H1B Sponsorship
OU Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (1)
2022 (7)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Richard Lofgren
President and Chief Executive Officer
Recent News
The Journal Record
2025-09-23
2025-09-12
The Journal Record
2025-08-29
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