OU Health · 1 day ago
Sr. Patient Service Representative - Heart, Lung, & Vascular Clinic
Oklahoma City, OK
Full-time
Onsite
Mid, Senior Level
3+ years expOU Health is a healthcare provider dedicated to delivering quality medical services. The Sr. Patient Service Representative will coordinate patient schedules, assist with clerical tasks, and ensure smooth operations within the Heart, Lung, and Vascular Clinic.
Health CareHealth DiagnosticsHospitalMedicalNursing and Residential CareOncology
Responsibilities
Schedules patient appointments, either by telephone or in person
Provides information about clinic operations
Obtains patient demographics on new patients and updates demographics on established patients
Answers telephone calls and distributes to the appropriate people
Prepares and enters healthcare providers’ schedules into the computer
Coordinates schedules as directed to patient requiring multiple services
Greets patients as they come into the clinic for scheduled appointments
Accepts payments and writes receipts
Totals encounter forms and inspects the form for completeness and accuracy
Codes procedures and diagnoses
Ensures the resident and faculty signatures are on the encounter form and chart
Copies insurance cards and distributes to the appropriate people
Prepares encounter forms and billing packets for patients to be seen
May prepare and type daily deposits
Balances and closes cash box daily
Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
Prints and faxes physician schedules to offices
Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart
Copies medical records for patients and other providers or facilities
Files patient charts
Prepares inactive patient charts for storage. Maintains log of charts in storage
Secures charts that have been sent to storage that are needed in the clinic
Replaces torn charts with new covers
Makes up new patient charts and/or packets of information
Prepares new patient inserts for charts
Requests medical records from other facilities
Talks to patients about financial accounts
Verifies insurance eligibility and primary care physicians for patients
Secures referrals to other providers for HMO patients
Secures referrals from PCPs for HMO patients to be seen in the clinic
Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any
Dispenses supplies as needed
Notifies appropriate person when supplies are low and need to be reordered
Types notes and letters for physicians as needed
Makes immunization cards as needed
Logs mail receipts according to University policy
Sorts and distributes mail
Communicates with patients of all ages in a professional manner at all times
Communicates with co-workers and employees in a manner which promotes a highly 'team oriented' approach
Enhances professional growth and development through in-service meetings and education programs
Maintains patient confidentiality
Performs related work as required
Performs other duties as assigned
Qualification
Required
High School Diploma or GED
3-5 years of experience in customer service required, including at least 6 months in a clinical environment
Good verbal and written communication skills
Customer Service skills
Interpersonal skills - able to work effectively with other employees, patients and external parties
Proficient with the use of Microsoft Office tools
Benefits
PTO
401(k)
Medical and dental plans
Company
OU Health
OU Health offers dental, dermatology, cancer care, adult, diabetes, geriatrics, pediatrics, and a wide range of health care services.
10001+ employees
H1B Sponsorship
OU Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (1)
2022 (7)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Richard Lofgren
President and Chief Executive Officer
Recent News
The Journal Record
2025-09-23
2025-09-12
The Journal Record
2025-08-29
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