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MRC Global · 1 day ago

Sales & Service Representative

Lubbock, TX

Full-time

Onsite

Entry Level

1+ years exp

MRC Global serves the oil and gas industry across various sectors and is seeking a Sales & Service Representative. This role is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products, while maximizing customer value and driving company strategies.

EnergyIndustrialLogistics

Responsibilities

Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally

Build quotes that simultaneously create value for the customer and profitability for MRC Global

Identify and actively pursue sales opportunities to contribute to overall sales growth

Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth

Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs

Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs

Verify the on-time shipping/delivery status of pending inbound and outbound shipments

Communicate status proactively with the customer and adjust product sourcing efforts if needed

Proactively respond to customers’ needs and concerns with options by using a problem-solving approach

Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications

Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes

Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience

Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs

Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process

Qualification

Customer serviceSales experienceComputer proficiencyProduct knowledgeAttention to detailCommunication skills

Required

One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services

OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales

Competent in the use of computers and software applications

Ability to communicate and promote ideas and transfer detailed knowledge to others

Ability to effectively present information in one-on-one and small group situations

Attention to detail and work with a sense of urgency