RentSpree · 8 hours ago
Customer Support Specialist (Contract)
United States
Full-time, Contract
Remote
Entry, Mid Level
$31.25/hr - $31.25/hr
2+ years expRentSpree is the nation's leading home rental software, seeking a Customer Support Specialist to deliver world-class customer support. The role involves providing assistance to agents, landlords, and renters, ensuring a smooth rental journey through effective communication and problem-solving.
PaymentsReal EstateRental PropertySoftware
Responsibilities
Provide Tier 2 support to users via phone by troubleshooting and resolving complex system-related issues, guiding users through challenges with proactive solutions, and exceptional customer service
Work on projects aligned with OKRs (Objectives and Key Results), focusing on continuous improvement and growth initiatives for both the company and your role
Participate in quality testing scenarios, consistently offering feedback to improve the user experience
Lead efforts to improve support processes, providing insights and recommendations to the team while maintaining exceptional communication with customers and stakeholders
Apply data-driven problem-solving and deep technical expertise in RentSpree’s platform to troubleshoot independently, optimize system functionality, and drive cross-team initiatives aligned with business objectives
Qualification
Required
2+ years of experience in tier 2 customer support (emphasis in phone support)
Excellent written and verbal communication skills
Experience triaging issues with users and providing solutions; Remain professional in high-pressure situations
Familiar with PC and Mac operating systems and mobile devices
Ability to set priorities, problem-solve, multitask, and work independently
M-F business hours, weekend availability when needed
Preferred
Bachelor's degree
Experience using CRM systems (HubSpot, Salesforce, or Zendesk) to track support tickets and user interactions
Familiarity with OKRs and experience contributing to growth-oriented projects or initiatives
Experience in product testing and providing feedback on software updates & releases
Knowledge of Jira for project management
Fluency in Spanish
Benefits
Rotating paid holidays
Team-First Culture: Join a group of talented, supportive teammates who inspire each other to do their best work and celebrate every win
Learning & Development: Ongoing support for your growth through resources, coaching, and career development opportunities
Company
RentSpree
RentSpree provides software with a universal tenant screening process, renter management, partnership programs, and rental screening API.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$27.72MKey Investors
Green Visor Capital645 Ventures
2022-08-29Series B· $17.3M
2021-07-21Series A· $8M
2020-02-21Seed· $2.3M
Leadership Team
Michael Lucarelli
CEO & Co-founder
Paul Sirisuphang
COO & Co-Founder
Recent News
2025-12-18
Company data provided by crunchbase